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Director of Payments
@Rockstar
[Hiring] Director of Payments @Rockstar
Mar 20, 2025 - Rockstar is hiring a remote Director of Payments. 💸 Salary: $100,000 - $120,000 a year. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
A Director of Payments is needed to establish and execute a strategic vision that drives core collections metrics while streamlining operations to support rapid company growth. This role will lead a mid-size team, own key processes and the tech stack, and collaborate across departments to enhance efficiency, customer experience, and financial outcomes.
- Strategic Planning: Define and execute the Payments team strategy by developing a clear vision, roadmap, and goals aligned with driving core collections metrics.
- Operational Efficiency: Streamline operational processes to ensure the Payments team can scale effectively with the company’s rapid growth.
- Process Optimization: Develop, implement, and revise core processes for handling customer support tickets, collections workflows, and special projects.
- Cross-Team Collaboration: Collaborate with Product, CX, and Data teams to identify product needs and champion improvements that enhance customer experience, collections, and drive efficiency.
- Data-Driven Experimentation: Design and execute tests and experiments to optimize key payments metrics, including collections rate and team productivity.
- Tech Stack Ownership: Oversee the Payments team tech stack, evaluating and integrating tools, including AI solutions, to improve operational efficiency.
- Team Leadership: Manage daily operations and a team of 25+ staff, providing leadership and guidance to three team leads and ensuring smooth execution of responsibilities.
- Performance Monitoring: Monitor and report on payments performance metrics, driving initiatives to improve collections rates and align the team’s performance with business objectives.
Qualifications
- Strategic Vision: Proven ability to develop and execute a strategic roadmap aligned with business objectives and key metrics.
- Operational Expertise: Experience in streamlining processes and scaling operations for growing teams and organizations.
- Process Improvement: Strong track record of creating, refining, and managing efficient core processes for diverse operational needs.
- Cross-Functional Collaboration: Ability to work closely with CX, Product, and Data teams to align on goals and deliver impactful results.
- Analytical Proficiency: Skilled in data analysis, reporting, and experimentation to drive metrics like collections rates and operational efficiency.
- Tech Stack Management: Experience owning, managing, and optimizing a technical ecosystem, including evaluating and integrating new tools.
- Leadership Experience: Demonstrated success managing mid-size teams, including mentoring people managers with varying levels of experience.
- Customer-Centric Approach: Empathy for customer needs and a focus on delivering exceptional customer experiences.
- Adaptability and Initiative: A "jack of all trades" mindset with the ability to work independently, learn quickly, and adapt to evolving challenges.
- Remote Team Building: Experience fostering strong team culture and collaboration in a remote work environment.
- Collections/Payments Experience: While collections and payments experience is a plus, it is not required.
- Creativity: Adaptability to help make it easier for members to stay on track with their payments, ensuring the adoption of new scalable payment options.
Benefits
- Fully remote position
- Competitive compensation package including an equity incentive plan
- National medical, dental, and vision healthcare plans
- Company provided life insurance policy
- Optional accidental insurances, FSA, and DCFSA benefits
- Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays
- 401(k) plan
- Twelve (12) weeks of paid time off for both birth and non-birth parents
- The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis
- $100,000 - $120,000 a year
Interview Process
- The application will be reviewed for possible next steps by the Hiring Manager.
- If eligibility requirements are met, the next step would be a phone screen with a member of the PeopleOps team for about thirty (30) minutes.
- If warranted, the next step would be a video interview with the Head of CX for forty-five (45) minutes.
- If warranted, the next step would be a video interview with a small panel of key stakeholders for two (2) hours. For this interview, a candidate would execute a live assessment to the panel for discussion.
- If warranted, then an offer will be made!
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Product
Product
|
Salary
💸
$100,000 - $120,000 a year
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
