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Customer Service
School Success Manager
@Rockstar
[Hiring] School Success Manager @Rockstar
Apr 01, 2025 - Rockstar is hiring a remote School Success Manager. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The School Success Manager will be at the forefront of the mission to help schools create more effective, equitable, efficient, and innovative schedules. This role involves working directly with school partners, guiding them through the scheduling process, and ensuring they maximize the benefits of the platform and support model.
- Own a portfolio of schools: Manage a portfolio of district and charter school partners through the customer journey.
- Provide end-to-end support: Finalize schedules by solving complex constraints and unique school needs.
- Develop strategic relationships: Engage with key stakeholders including lead schedulers, principals, district leaders, and scheduling teams.
- Track success metrics: Ensure high levels of satisfaction and renewal rates for each partner.
- Serve as a strategic thought partner: Align schedules with the unique priorities of district and school-based teams.
- Lead implementations: Drive the end-to-end implementation process for each partner across a portfolio of schools.
- Lead onboarding and training: Facilitate onboarding and training for new and returning partners.
- Support data integration: Collaborate with partners’ IT teams and the data integration team, managing aspects of the data transfer process.
- Troubleshoot technical issues: Act as the external representative with support from the product & engineering team.
- Communicate cross-functionally: Share customer feedback and insights with sales & marketing and product & engineering teams.
- Support sales and operations: Contribute to sales efforts in the scheduling “off-season” and assist in various operational tasks.
- Be part of the brain trust: Work with leaders across functional areas to make and implement major decisions for the future.
Qualifications
- Meaningful experience developing middle and/or high school schedules.
- Willingness to work in a scrappy environment.
Requirements
- An experienced scheduler: At least 3 years of experience building and owning a middle and/or high school schedule.
- A “school person”: At least 5 years of experience working inside a school, understanding its operations and culture.
- Detail-oriented: Meticulously reviews schedules, slides, and related documents with critical attention to detail.
- Strategic: Can take in many different signals, cut through the noise, and deliver for district/CMO and school partners.
- Efficient: Excited to build an impactful product in a lean environment, handling multiple priorities, tasks, and requests simultaneously.
- Collaborative: Experience working across cross-functional teams and comfortable with constant collaboration.
- Passionate about schools: Driven to improve school operations and help them use resources to best serve students.
Benefits
- Health: Medical, dental, vision, and a contribution-only 401(k) plan.
- Personal growth: Many professional development opportunities as the company grows and evolves.
- Flexible PTO.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
