[Hiring] Director, Consumer Digital Product Operations @Humana

Role Description

The Director, Consumer Digital Product Operations, oversees the design and execution of transformation strategies that advance organizational priorities and operational excellence. This role includes:

• Leading cross-functional teams in identifying opportunities, defining objectives, and implementing initiatives that deliver measurable business impact.
• Developing transformation frameworks, governance models, and performance metrics to guide execution and accountability.
• Partnering with executives and senior leaders to ensure initiatives are aligned with enterprise strategy and long-term goals.
• Providing expert consultation and transformation methodologies, organizational design, and change management practices.
• Overseeing resource planning, budget development, and implementation of best practices to achieve sustainable results.
• Leading development of communications, reporting, and executive updates to share outcomes, insights, and recommendations.
• Building a culture of innovation, collaboration, and continuous improvement across departments.
• Exercising strategic judgment and decision-making to address complex challenges and ensure successful delivery of transformation outcomes at scale.

This is a high-impact leadership role that will help define how the Consumer Digital organization delivers results for customers and the business. The Director will:

• Shape and continuously evolve the organization's operating model, establishing governance, planning processes, tools, standards, and operating rhythms.
• Work closely with senior leaders across product, technology, design, analytics, and business functions to improve execution across the organization.
• Translate strategy into practical ways of working to accelerate delivery and improve organizational effectiveness.
• Oversee key organizational operations, including budget management, workforce planning, recruiting, onboarding, and team communications.
• Serve as a steward of culture and connectivity to support a high-performing and engaged Consumer Digital organization.

Qualifications

• Bachelor’s degree
• 8+ years of experience in product operations, digital transformation, enterprise transformation, portfolio management, or a related discipline.
• Demonstrated experience translating enterprise or business-unit strategy into scalable governance, planning and prioritization processes.
• Ability to lead executive discussions, facilitate cross-functional decisions, and build productive relationships.
• Experience navigating ambiguity, making thoughtful tradeoffs, and leading change through partnership.
• People-leadership experience, including setting clear accountabilities and developing talent.

Requirements

• Experience in healthcare, consumer digital, or another highly regulated and customer-centered industry.
• Experience with modern product management practices, portfolio management, agile delivery, design, analytics, and technology operating models.
• Experience advising Vice President-level or equivalent senior leaders on operating-model decisions and execution risks.
• Experience establishing enterprise-wide standards while allowing teams appropriate flexibility.
• Experience developing executive communications, performance reporting, and decision materials for senior leadership.
• Advanced degree or relevant professional certification.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including company and personal holidays.
• Paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Additional Information

• This role is expected to operate across Consumer Digital and partner closely with leaders throughout the organization.
• Work at Home Requirements: Minimum download speed of 25 Mbps and upload speed of 10 Mbps is required.
• Occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours: 40
• Pay Range: $168,000 - $231,000 per year, eligible for a bonus incentive plan.