[Hiring] Associate, Product Support @SitusAMC

Role Description

This position is responsible for providing loan accounting and investor reporting services to SitusAMC’s clients using SitusAMC’s SBO software platform. Responsibilities include:

• Assisting clients with data management, remittance reconciliation, loan accounting, and key pool accounting and/or master servicing functions.
• Creating and providing reports through the entire product lifecycle.
• Testing new system features and supporting client implementation efforts.
• Coordinating with SitusAMC implementation and support teams to respond to client needs.
• Working directly with the Assistant VP or above of Business solutions and support Management.
• Engaging with clients to deliver solutions across technology and accounting services teams.
• Regular client collaboration and engagement with internal stakeholders.

Essential Job Functions:

• Executes on client loan accounting and investor reporting functions utilizing SBO.
• Performs remittance processing functions in support of client implementation and conversion functions.
• Communicates and interacts with clients via phone, email, or any other means in a prompt and professional manner as a front-line point of contact.
• Provides ongoing system and business support for clients including researching and resolving production issues.
• Direct loan accounting and system functionality testing to validate new development initiatives and client execution utilizing the product.
• Recommends business process improvements based on in-depth knowledge of available products, services, and systems.
• Conducts user training and maintains and updates documentation and training material in collaboration with the technology services training organization.
• Performs other activities as may be assigned by your manager.

Qualifications

• Bachelor’s degree in accounting or finance or equivalent combination of education and experience.
• Experienced professional with 5+ years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level role or external equivalent.
• 3+ years of experience in loan accounting, investor accounting, or investor reporting functions strongly preferred.
• Strong math and analytical skills.
• Advanced skills with Microsoft Excel including experience manipulating large volumes of data.
• Effectiveness and proactivity in seeking detailed information or data that impacts clients or helps gain understanding of a reported problem.
• Demonstrated strong interpersonal skills, analytical skills, attention to detail, and follow-up skills.
• Excellent communication skills, both verbal and written, in individual and group settings.
• Experience with SBO loan accounting system a plus.
• Ability to read and parameterize adjustable-rate mortgage (ARM) notes.
• Experience working with software development teams.
• Strong understanding of database models and table relationships; ability to develop and execute basic SQL queries in Oracle and/or SQL Server.
• Experience testing software enhancements or bug fixes.
• Understanding and ability to reconcile custodial accounts.
• Self-directed and motivated to deliver high-quality solutions and services.

Benefits

• Annual full-time base salary range: $70,000.00 - $85,000.00.
• Specific compensation determined through interviews and review of relevant education, experience, training, skills, geographic location, and market data.
• Eligibility for discretionary bonuses as determined by bonus program guidelines and SitusAMC Senior Management approval.
• PTO and paid holidays, terms set forth in program policies.
• Participation in various benefit plans, including medical, dental, vision, life, disability insurance, and 401K, in accordance with applicable plans.

Company Description

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry.