[Hiring] Associate Product Manager @The Rock-It Company

Role Description

We are seeking an Associate Product Manager, Customer Portal. The Associate Product Manager, Customer Portal will be responsible for furthering the strategy and development of Rock-It’s customer-facing portal(s). This role will serve as a critical link between users and the development team, helping to drive technology decisions, resolve technical issues, enhance the user experience, and manage overall system improvements.

• Troubleshooting users' issues
• Documenting and escalating complex issues
• Developing clear and detailed specifications for new feature requests
• Performing thorough testing of new features and updates
• Ensuring features meet requirements and function seamlessly before deployment

Ideal candidates will have strong communication skills, keen attention to detail, and a background in customer portals, technical support, product management, quality assurance, or software testing. This role requires the ability to understand and anticipate user needs while maintaining a collaborative relationship with both users and internal teams.

Qualifications

• 3-5 years' experience related to Customer Portals, Information Technology, Business & Process Analytics, and/or Freight Forwarding
• Degree not required but considered as experience
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and industry
• General understanding of information technology procedures and practices and willingness to continue learning
• Knowledge of ERP concepts and implementation is a plus
• Strong analytical and creative problem-solving skills
• Strong communication and customer service skills
• Strong organizational skills
• Proven ability to create and present written and verbal communication that is audience appropriate
• Proven experience in user change management, including in an M&A environment
• Experience with technology enablement concepts
• Self-starter who can engage a remote team in project work

Requirements

• Must be able to travel internationally to support business needs as required

Benefits

• Generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually
• Comprehensive medical, dental, and vision plans
• Employer contributions to your HSA if you choose a high-deductible health plan
• Access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program
• 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability)
• Generous paid parental leave for all parents
• Continuing Education Reimbursement
• Charitable Donation Matching
• Free tickets to client events (when available)
• Regular company events like birthday lunches, sports outings, volunteer opportunities, and more
• Supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife
• Potential discounts on home and auto insurance through Farmers Insurance