[Hiring] Associate Product Analyst @DrFirst Inc.

Role Description

DrFirst is hiring an Associate Product Analyst to support the ePrescribing team. This is an entry-to-mid level execution role working under the guidance of senior product analysts and product managers. The Associate Product Analyst will:

• Draft user stories
• Support backlog management
• Assist with bug triage
• Contribute to release documentation
• Partner with engineering, QA, UX, and customer support

This role is a strong launchpad for someone early in their product career who wants to learn healthcare technology and grow into a Product Analyst position.

Who Will Love This Role

• An early-career operator eager to learn agile product execution from experienced practitioners
• A naturally organized professional who enjoys writing clear documentation and keeping work moving forward
• A fast learner excited to build domain expertise in healthcare technology and ePrescribing workflows
• A team player who builds working relationships with engineering, QA, UX, and support partners
• An AI-curious professional already using Claude, ChatGPT, or Copilot in daily work and wanting to deepen those skills

What you will work on

• Requirements Documentation Support
  • Draft user stories and acceptance criteria under the direction of product managers and senior product analysts
  • Help maintain the product backlog so requirements stay current and well-organized
  • Update product documentation including feature specifications, user guides, and process notes
  • Partner with the UX team to gather and reflect design requirements in user stories
• Backlog and Sprint Support
  • Participate in backlog grooming sessions and contribute to story refinement
  • Help break down features into smaller development tasks under guidance from senior team members
  • Support sprint planning by ensuring stories meet the team's definition of ready
  • Track sprint progress and surface blockers to the team
• Bug Triage Support
  • Review incoming bug reports, categorize by severity, and route to the right owners
  • Work with QA to reproduce issues and document detailed bug reports
  • Support prioritization conversations led by senior product team members
  • Maintain issue tracking systems and follow team workflow standards
• Release Coordination Support
  • Help draft release notes, deployment guides, and rollback documentation
  • Track feature delivery against release timelines and flag risks early
  • Support post-release monitoring and issue resolution
  • Communicate release updates to stakeholders with clear written summaries
• Cross-Functional Collaboration
  • Work with customer support to gather product feedback and recurring issue patterns
  • Help maintain support documentation and troubleshooting resources
  • Escalate critical customer issues to senior product team members and engineering
  • Build effective working relationships across product, engineering, QA, UX, and support
• Reporting and Analysis
  • Pull regular reports on product metrics, release progress, and team performance
  • Help analyze user feedback and support data under direction of senior team members
  • Build basic dashboards and visualizations for team-level visibility
  • Support A/B testing and feature validation by tracking metrics and outcomes

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Information Systems, Computer Science, or related field

Requirements

• 1-3 years of experience in product management, business analysis, project coordination, or similar role (internships and co-op experience count)
• Exposure to agile development methodologies through coursework, internships, or professional roles
• Hands-on experience writing structured documentation (user stories, requirements, process docs, or similar)
• Experience working alongside engineering or technical teams in any capacity

Preferred Experience

• Internship or co-op in product, business analysis, or operations roles
• Coursework or certifications in agile, scrum, or product management
• Exposure to healthcare, pharmacy, life sciences, or other regulated industries
• Familiarity with healthcare standards (NCPDP SCRIPT, HL7, FHIR) is a strong plus but not required

Required Technical Skills

• Familiarity with project management tools (Jira, Trello, Asana, or similar)
• Experience with documentation tools (Confluence, Notion, Google Docs, or similar)
• Solid Excel skills including pivot tables, formulas, and basic data analysis
• Active daily use of AI tools (Claude, ChatGPT, Copilot) for writing, summarization, and research

Preferred Technical Skills

• Exposure to the AWS ecosystem or cloud-based development environments
• SQL basics for pulling data from product databases
• Dashboard tools (Tableau, Power BI, Looker, or similar)

Analytical Skills

• Strong attention to detail and organizational habits
• Ability to break complex topics into smaller, manageable parts
• Curiosity-driven problem-solving approach
• Comfort with structured analytical thinking and basic data review

Communication

• Clear written and verbal communication
• Ability to ask thoughtful questions when requirements are unclear
• Comfort participating in cross-functional meetings with engineers, designers, and business partners
• Strong listening skills and willingness to take feedback

Mindset

• Eager to learn from senior team members and grow product skills
• Comfortable with ambiguity and willing to ask questions to gain clarity
• Customer-focused with empathy for end-user needs
• Detail-oriented with a commitment to quality and follow-through

Physical Requirements

• 90% Desk work
• 10% Remote meetings with internal teams and occasional customer calls

Benefits

• Competitive compensation, with a base salary of $65,000 - $80,000 (Exact compensation may vary based on skills and experience)
• Eligible for a Discretionary Performance-based bonus
• Medical, dental, and vision insurance
• 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
• HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year
• 100% company paid short and long-term disability, AD&D, and group life insurance
• Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days
• Employee Assistance Program
• Continuing Education funds up to $1500 annually for eligible programs after 1 year of service
• Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances