[Hiring] Associate Product Analyst @fc2a6c7e-ef54-4ed9-8c04-d5aca23f99e3

Role Description

We are looking for a detail-oriented Product Analyst to support our ePrescribing team. This is a hands-on execution role that will handle the day-to-day operational aspects of product development. The ideal candidate thrives in a fast-paced environment, excels at process management, and has a passion for healthcare technology. This role is critical to ensuring smooth product delivery and maintaining high-quality standards throughout the development lifecycle.

What you will work on

• Requirements Management & Documentation
  • Write detailed user stories, acceptance criteria, and technical requirements based on product manager guidance.
  • Maintain and organize the product backlog, ensuring all requirements are clearly documented and prioritized.
  • Create and update product documentation including feature specifications, user guides, and process documentation.
  • Collaborate with UX team to ensure requirements align with design specifications.
• Backlog Grooming & Sprint Management
  • Facilitate backlog grooming sessions with engineering teams to refine user stories and estimate effort.
  • Break down large features into manageable development tasks and ensure proper story sizing.
  • Coordinate sprint planning activities and ensure development teams have clear, actionable requirements.
  • Track and report on sprint progress, identifying blockers and ensuring timely resolution.
• Bug Triage & Issue Management
  • Triage incoming bug reports and feature requests, categorizing by severity and impact.
  • Work with QA team to reproduce issues and document detailed bug reports.
  • Prioritize bug fixes based on customer impact and business priorities.
  • Maintain issue tracking systems and ensure proper workflow management.
• Release Management & Coordination
  • Coordinate release planning activities across development, QA, and operations teams.
  • Manage release documentation including release notes, deployment guides, and rollback procedures.
  • Track feature delivery against release timelines and communicate status to stakeholders.
  • Support post-release activities including monitoring and issue resolution.
• Support Team Collaboration
  • Serve as liaison between product team and customer support, providing technical guidance on product features.
  • Analyze support tickets to identify product improvement opportunities and recurring issues.
  • Create and maintain support documentation and troubleshooting guides.
  • Escalate critical customer issues to appropriate development teams.
• Data Analysis & Reporting
  • Generate regular reports on product metrics, release progress, and team performance.
  • Analyze user feedback and support data to identify trends and improvement opportunities.
  • Create dashboards and visualizations to communicate key insights to stakeholders.
  • Support A/B testing and feature validation activities.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field.
• 1-3 years of experience in product management, business analysis, or similar role.
• Active daily use of AI such as Claude, ChatGPT, Copilot, or Cursor in your current workflow.
• Experience with ePrescribing systems, electronic health records, healthcare technology, or pharmacy systems.
• Familiarity with NCPDP SCRIPT Standard, and claims adjudication processes highly desired.
• Previous experience with agile development methodologies and tools.

Requirements

• Proficiency with project management tools (Jira etc...).
• Experience with documentation tools (Confluence etc...).
• Strong Excel skills for data analysis and reporting.
• Understanding of software development lifecycle and testing processes.
• Familiarity with AWS ecosystem and cloud-based development workflows preferred.
• Knowledge of healthcare ePrescribing and interoperability standards (NCPDP SCRIPT, HL7, FHIR) preferred.
• Understanding of pharmacy claims processing and adjudication workflows.

Benefits

• Competitive compensation, with a base salary of $65,000 - $80,000 (Exact compensation may vary based on skills and experience).
• Eligible for a Discretionary Performance-based bonus.
• Medical, dental, and vision insurance.
• 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule.
• HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year.
• 100% company paid short and long-term disability, AD&D, and group life insurance.
• Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days.
• Employee Assistance Program.
• Continuing Education funds up to $1500 annually for eligible programs after 1 year of service.
• Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances.