[Hiring] AI Product Strategy & Operations Senior Manager @ServiceNow

Role Description

Gen AI Product Strategy & Operation Senior Manager

ServiceNow is the AI platform for business transformation. We have been and continue to be augmenting our best-in-class Platform with AI functionalities.

As a key member of the Platform Strategic Operations team, you will contribute to a user-centered AI product strategy that dials into our customers' needs and product specificities and also supports key operating initiatives in cooperation with our cross-functional partners.

• Roles in our organization are multi-faceted, including components of:
  • Product strategy (understanding the industry, supporting high-stakes partnerships and ad-hoc product initiatives)
  • Operations (hiring, budgeting, tracking key metrics)
  • Stakeholder management (cross-functional engagement with product, engineering, finance, etc.)
• Reviewing business initiatives and other intelligence activities by tracking key metrics like revenue, customers, costs, and industry trends.
• Assisting in operational processes such as Quarterly Product Reviews and Annual Planning, ensuring alignment between Product groups and stakeholders, including executives.
• Conducting market assessments and reviewing strategy in partnership with senior staff and the Product Management team, focusing on:
  • Market sizing
  • Buy/build/partner assessments
  • Strategy
• Overseeing AI initiatives to drive growth and operational efficiency across the portfolio, collaborating with relevant stakeholders.

Qualifications

• At least 8-10 years of experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar).
• Expertise and/or strong interest in the enterprise software/SaaS industry, ideally in the AI space.
• Experience using quantitative skills to optimize Product Strategy and inform operational excellence.
• Effective communication skills - both verbally and in writing, comfortable in business and technical discussions.
• Track record of owning cross-functional projects, building trusting relationships, and influencing others, including senior staff members.
• Collaborative and able to think independently.
• Thrive at taking initiative and multi-tasking in fast-paced, often ambiguous environments.

Requirements

• Preferred experience working for or with established enterprise tech companies.
• Experience in SaaS or PaaS product development, technical strategy, and product ops functions.

Benefits

• Base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation, and benefits.
• Competitive On Target Earnings (OTE) incentive compensation structure for sales positions.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan and family leave programs.