[Hiring] Product Operations Coordinator @Pets Sanctuary

Role Description

Pets Sanctuary relies on technology to connect pet owners, veterinary professionals, foster families, and rescue partners with the tools and information they need to care for animals. Our veterinary app helps bring these people together, and the Product Operations Coordinator plays an important role in making sure the product, its information, and its workflows remain organized, accurate, and effective.

This is a hands-on, product-focused role for someone who enjoys keeping things organized, coordinating updates, improving processes, and making sure teams have the information they need to do their jobs well. You will support the day-to-day operations of our veterinary app, track product updates, maintain documentation, coordinate changes across teams, and help ensure that the product continues to meet the needs of the people who rely on it.

Key Responsibilities:

• Coordinate day-to-day product operations for the Pets Sanctuary veterinary app and its associated internal and partner-facing tools.
• Maintain accurate product information, feature details, operational records, and documentation across internal systems.
• Track product updates, requested changes, timelines, outstanding tasks, and responsibilities to ensure product-related work progresses smoothly.
• Coordinate communication between Operations, Technology, Veterinary & Care, and other teams to keep everyone aligned on product priorities and changes.
• Identify missing information, inconsistencies, and gaps in existing processes that could affect product quality or the user experience.
• Support the coordination of new product features, platform updates, and changes to existing workflows.
• Ensure relevant teams receive clear information about upcoming updates, implementation timelines, and any actions required.
• Maintain records of product changes, release notes, and related documentation so teams can easily understand what has changed.
• Coordinate feedback following product updates and communicate outstanding issues or improvement opportunities to the appropriate teams.
• Help prepare internal teams and external partners for product launches and changes that affect their day-to-day workflows.
• Create and maintain clear documentation covering product features, operational workflows, internal processes, and standard procedures.
• Develop practical guides and reference materials to help employees and partners understand and use the veterinary app effectively.
• Review existing processes to identify inefficiencies, inconsistencies, duplicated work, and opportunities for improvement.
• Keep documentation and internal resources accurate as product features, workflows, and operational requirements evolve.

Qualifications

• Minimum 2 years of experience in product operations, operations coordination, product support, implementation, customer operations, or a related field.
• Strong organizational skills and excellent attention to detail, with the ability to manage multiple priorities and deadlines.
• Comfortable working with digital platforms, cloud-based systems, spreadsheets, and documentation tools.
• Strong written and verbal communication skills, with the ability to communicate updates clearly and maintain accurate records.
• Ability to review workflows, identify inconsistencies, and recommend practical improvements.
• Strong follow-through and the ability to coordinate tasks across multiple teams while working independently.