[Hiring] VP, Operations @Velera

Role Description

The VP, Operations - Digital Solutions develops and manages delivery of operational solutions, data analytics support, implementation pricing, program regulatory requirements, reporting, and change management services to clients for assigned LOB platforms supported by the company. The incumbent will:

• Define requirements and processes for operational/implementation services for new products/solutions and enhancements on current systems and subsystems.
• Design and implement new operational models, policies, and procedures as needed to ensure exceptional quality and service to clients.
• Assume leadership role for all processing services to assigned clients, ensuring delivery of high-quality results.
• Partner with business units to ensure company strategies and projects are successfully implemented.

This position directs, develops, and manages the team of operational and subject matter experts across the organization for all digital, contact center, and payment solutions including but not limited to:

• Alerts
• Estatements
• Loyalty
• Credit Bureau solutions
• Wallets
• Digital card issuance
• DXO
• DXM
• Shared Branching
• Merchant Terminals
• Business card solutions
• Client facing 3270 front solutions
• Billpay
• Zelle
• Lending solutions

The incumbent provides consultation and support to clients directly, as well as regular interactions with:

• Finance
• Audit
• Sales
• Project delivery
• Service
• Account management
• Legal
• Strategic partnerships
• Product

The incumbent directs, develops, and manages the delivery of all aspects of onboarding, project management, change management, and decommissioning of solutions based on client need and contractual requirements.

Qualifications

• Bachelor’s degree in systems, Business Management, or related field, or equivalent combination of education and related experience required.
• Twelve (12) years of experience successfully leading complex implementation projects with a strong emphasis on client-facing and solution onboarding support and satisfaction in the payments industry/financial services required.
• Ten (10) years’ experience in managing card processing technology, operations, and/or output production including onboarding, change management, incident resolution, and partner management, with a full understanding of processing platforms, solution functionality, processes, and solutions across the industry.
• Seven (7) years of direct leadership experience required.
• Seven (7) years of client project consultation/management experience required.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions