[Hiring] Vice President of Operations @Nametag

Role Description

The VP of Operations owns the company-wide operating system that turns strategy into coordinated execution. You will connect priorities, investments, resources, and performance across Product, Engineering, Go-to-Market, Finance, and People so the company moves with speed and cohesion as it scales. This is a hands-on builder role for a highly organized operator who can see around corners, connect dots across functions, and bring clarity to a fast-moving environment. You will partner closely with the CEO and leadership team to determine what matters most, keep decisions and commitments moving, and ensure teams stay aligned from product investment through commercial execution while developing consistency across the company for effective and efficient operations.

What You'll Do

• Run the rhythm of the business, including leadership meetings, company planning, business reviews, and two to three company offsites each year.
• Translate strategy into a clear portfolio of priorities, decisions, owners, and milestones; track actions through closure.
• Connect dependencies across functions, surface conflicts early, and help leaders make explicit trade-offs about where the company invests time, talent, and capital.
• Build and run a disciplined intake and prioritization process for company-level and cross-functional initiatives.
• Define business cases, funding decisions, performance gates, and stop or-scale criteria for key investments in partnership with Finance.
• Partner with People/HR on organization design, headcount, contractor, and capability planning aligned to strategy.
• Maintain a clear view of demand, capacity, cost, and trade-offs for resource allocation.
• Assess the tools, data, processes, and operating infrastructure required to scale each function and the company as a whole.
• Establish clear ownership and standards, improve adoption and data quality, automate recurring work, and retire redundant or low-value tools and processes.
• Own the company OKR process and maintain credible scorecards and dashboards, including definitions, owners, data hygiene, and review cadence.
• Keep an initiative-level view of priorities, dependencies, risks, decisions, and expected outcomes.
• Use operational and financial data to identify patterns, challenge assumptions, and recommend action.
• Drive critical cross-functional programs when focused ownership is needed.

What You'll Bring

• A highly organized, detail-oriented operating style.
• Exceptional ability to connect dots across functions and anticipate downstream implications.
• Strong prioritization and judgment; distinguish urgent from important.
• Analytical fluency; able to read operating and financial data.
• Clear executive communication; compress ambiguity into concise recommendations.
• Low-ego influence and confidence to hold senior peers accountable.
• A self-starting, flexible, high-energy approach.

Qualifications

• 10+ years in business operations, strategy and operations, or a chief of staff role.
• A track record of building company operating cadence, planning, OKRs, and cross-functional execution systems.
• Fluency in the operating mechanics of a technology business.
• Experience evaluating and improving business systems and tools across functions.
• Demonstrated cross-functional delivery across Product, Engineering, Go-to-Market, Finance, and People/HR.
• Experience owning an operating budget and vendor portfolio.
• Bachelor’s degree or equivalent practical experience; MBA is a plus.
• Experience in a venture-backed startup is strongly preferred.

What We Value

• Intellectual horsepower; quickly grasping complex technical and business concepts.
• Kindness and integrity; earning trust is central to building relationships.
• Bias for action; we move quickly to deliver impact.
• Ownership mindset; care about uptime and stability.

Culture & Perks

• Remote-first: Work from anywhere in the US.
• Off-sites: Team gatherings once per quarter for in-person collaboration.
• Flexible schedules: Work in your own time zone.

We Offer

• Competitive salary.
• Meaningful equity ownership.
• Comprehensive health benefits (medical, dental, vision).
• Flexible paid time off.
• Quarterly team off-sites and travel support.
• New computer hardware and equipment.
• An inclusive environment where your voice has impact.