[Hiring] Student - Learn to Be Operations Assistant @Southern New Hampshire University

Role Description

As an Operations Assistant at Learn To Be, your job is to ensure that K–12 students from under-resourced communities do not wait too long for a tutor. You will work with and report to the Learn To Be Operations team.

• Keep track of every student waiting for a tutor, starting with students from partner organizations.
• Identify reasons for delays in pairing students with tutors and resolve issues.
• Follow up with families and tutors via phone, email, and text to initiate pairings.
• Utilize AI tools like ChatGPT and Claude to enhance efficiency in tasks such as drafting messages and organizing data.
• Communicate process issues to the Operations team and assist in finding solutions.

Qualifications

• Current enrollment in classes as part of a SNHU degree program.
• Work study as part of financial aid package (students with work study may be prioritized).
• Able to work 15–20 hours every week, reliably and predictably, including during midterms and finals.
• Experience using AI tools like ChatGPT or Claude to build something real.
• Clear, friendly written communication skills and comfort in making phone calls to parents and volunteers.
• Consent to a DOJ Dru Sjodin Sex Offender Database Background check.
• Access to a device with internet access and a working webcam.

Requirements

• Speaking Spanish is a plus, as many families speak Spanish at home.

Learning Outcomes (NACE Competencies)

• Develop Communication skills through interactions with families, volunteer tutors, and Learn To Be staff.
• Enhance Technology skills by using AI tools to draft messages, organize data, and build small tools.
• Improve Critical Thinking by analyzing reasons for student wait times and determining solutions.
• Build Professionalism through consistent weekly hours and follow-through on family contacts.
• Strengthen Teamwork skills by collaborating closely with the Operations team.
• Develop Equity & Inclusion awareness by engaging with families from diverse backgrounds.

Work Schedule

• 15-20 hours per week on a consistent, reliable schedule set with Learn To Be’s Operations team.
• Late afternoons and evenings are preferred for better family reachability.

Compensation

• The hourly pay range for this position is $13.00 - $15.00.
• Actual offer will be based on skills, qualifications, experience, and internal equity.