[Hiring] Assistant Operations Manager @JLL

Role Description

The MTS Assistant Operations Manager serves as a working supervisor, leading a team of Mobile Engineers that provides engineering services for a large Financial Services client. This role remains responsible for the team's overall results and spends a portion of time directly performing the work supervised. It manages day-to-day operations, ensures service delivery excellence, and coordinates project execution, drawing on established precedents and practices to analyze information and resolve ongoing problems. As the primary point of escalation for field issues within the assigned geography, the MTS Assistant Operations Manager identifies the most appropriate solutions and, where needed, establishes new techniques to ensure the team consistently meets its objectives.

Key Responsibilities

• People Leadership
  • Provide day-to-day supervision to 4-6 Mobile Engineers
  • Conduct performance coaching and annual reviews
  • Approve timecards and manage billable hours targets
  • Coordinate PTO scheduling and provide backup coverage
  • Identify training needs and support professional development
  • Handle first-level disciplinary issues and escalate as needed
• Technical & Project Management
  • Lead project pre-walks and post-walks for assigned region
  • Assist in determining project scopes and resource requirements
  • Coordinate vendor management and General Contractor relationships
  • Manage work order execution and quality assurance
  • Support R&M expense submissions and asset replacement reviews
• Operational Excellence
  • Perform preventive maintenance, repairs, and inspections across HVAC, electrical, plumbing, and building systems within an assigned portfolio
  • Maintain team asset history and work order documentation
  • Serve as Corrigo backup administrator for regional team
  • First point of escalation for field technical issues
  • Coordinate coverage when team members are unavailable
  • Support HSSE processes and event management
  • Ensure compliance with safety protocols and quality standards

Qualifications

• Advanced specialized expertise in building systems and technical services
• 5-7 years relevant technical experience in facilities management
• 2+ years demonstrated leadership experience
• Appropriate licenses/certifications as required by scope of work
• Strong project management and vendor coordination skills
• Proficiency in Corrigo, Workday, and work order management systems

Requirements

• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Expected Compensation

Expected compensation for this position: 84,600.00 – 103,600.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

Remote – Austin, TX