[Hiring] Strategy & Operations Associate @TJM Labs

Role Description

As our Strategy & Operations Associate, you'll take ownership of the work that keeps a fast-growing company running across finance, customer operations and internal tools, and you'll get it done without being asked. A big part of the role is making the company run better:

• Finding inefficiencies
• Designing processes
• Training teams
• Automating work with AI

You'll work closely with our COO, division leads and customer operations teams to keep the business running on time as we bring AI to more pharmacies. This role is a great fit for someone who is sharp, driven and happiest when they own the whole list.

This is a full-time role working U.S. business hours (Eastern Time), with real room to grow your scope as you prove yourself.

Key Responsibilities

• Partner with the COO to drive company priorities, owning projects from start to finish across finance, legal and customer operations
• Find inefficiencies across teams and remove them, using AI and automation in tools like Linear and Pylon to eliminate manual work
• Design and document better processes, and train teams so the new way of working sticks
• Run the leadership team's operating rhythm: track commitments, gather updates and follow through until work is done
• Build and own the dashboards and KPI reporting leadership uses to track performance across teams
• Support finance operations, including collections follow-up
• Conduct competitive and industry research, and turn findings into clear recommendations and presentations for leadership
• Spot gaps, bottlenecks and unowned work across the company, and act on them without waiting to be asked

Qualifications

• Rigorous analytical training from management consulting, professional services advisory, a corporate management associate program, or a strategy or operations role at a high-growth company
• Strong analytical skills: you can build a clean analysis in a spreadsheet and draw the right conclusion from it
• Clear, polished written English, including slides and one-page summaries ready for executives
• Ability to work full U.S. business hours (Eastern Time)
• You find the work that needs to be done and do it, and you update people before they have to ask
• You learn new tools, documents and industries quickly, and you bring the same standard to shipping a box as to building a board deck
• Bachelor's degree with a strong academic record

Requirements

• Experience working remotely with U.S. teams or clients
• Exposure to U.S. healthcare or pharmacy
• Experience automating workflows with AI

Benefits

• Remote-first collaborative work environment
• The opportunity to work at the intersection of healthcare, pharmacy, and AI
• Meaningful ownership and opportunity to grow as TJM Labs continues to scale