[Hiring] Source-to-Contract Operations Advocate @Greystar

Role Description

The S2C Operations Advocate provides day-to-day support for an assigned portfolio within Upstream Source-to-Contract functions, including:

• Supplier record setup and maintenance
• Compliance program support
• Third-party credentialing coordination

This role maintains supplier attributes across property accounting systems, supports training and troubleshooting for assigned properties, and partners with the Manager, S2C – Operations to ensure consistent, compliant supplier support.

Qualifications

• Fluency in French required; proficiency in Canadian French preferred.
• Property & Casualty Insurance license preferred; applicable experience will also be considered.
• Relevant experience in procurement, accounts payable, or property operations; college degree a plus but not required.
• Prior experience in the multi-family real estate industry (e.g., as a Community Manager) preferred, but not required.
• Demonstrated ability to read, write, and communicate effectively with team members and property-level stakeholders.
• Proficiency in word processing, spreadsheet, property management, and database management tools.
• Basic mathematical skills necessary to complete financial records, budgets, and other fiscal reporting information.

Requirements

• Assist assigned portfolio with the supplier compliance program, third-party credentialing processes, and e-procurement system, including ongoing training on these systems.
• Maintain supplier record setup and attributes across property accounting systems, ensuring accuracy and compliance with owner requirements.
• Maintain working knowledge of supplier requirements and order/invoice processing procedures to ensure consistent process adherence.
• Assist third-party suppliers with onboarding, registration, and general inquiries related to compliance and credentialing requirements.
• Serve as an escalation point for bank account validation exceptions, conducting additional supplier outreach when automated validation checks fail.
• Provide ongoing support by maintaining the Help Desk queue and responding to tickets and emails within established timeframes.
• Interact with accounting, operations, and other departments to ensure changes and processes are understood and followed.
• Escalate complex or higher-priority issues to the Sr. S2C Operations Advocate or Manager, S2C (Upstream) – Operations, as needed.
• Complete financial, administrative, and other reports and analyses as assigned.
• Participate in ongoing process improvement through review and feedback on assigned portfolio processes.
• Maintain relationships with team members and property-level stakeholders to support consistent execution.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off: All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.