[Hiring] Site Operation Manager @Cobot

Role Description

Cobot is putting Proxie — our mobile, human-scale robot — into live customer operations: hospitals, distribution centers and manufacturing floors where the work does not stop for us. The Site Operation Manager is the person who makes that work day to day. You lead the Deployment Engineers and Robot Specialists at your sites, own the fleet's operational performance, and are the customer's operational counterpart from the first robot delivered through to a stable, boring, high-performing operation. You will hold two sites at once, deliberately at different stages — one launching while the other matures — and you will be paired with a Deployment Program Manager who owns the customer program while you own the floor. This is a hands-on leadership job: you will be resident on site through launch, you will be the call for system escalations and you will build a team and a standard that makes the next site easier than this one.

Join us to reimagine the future of human-robot interaction.

This position offers the flexibility of remote work within the US, with a preference for those near major airport hubs to facilitate travel, which is expected to range between 50% - 80%.

Key Responsibilities:

• Work with the onsite team of deployment engineers and robot specialists to deliver key project milestones.
• Hire, schedule, coach and conduct performance management for team of robot specialists.
• Own operational performance of the fleet at your sites: mission completion, autonomy rate, intervention rate, uptime, and the daily cadence that keeps all four moving in the right direction.
• Be on site for launch through the operational stabilization for the weeks that follow.
• Train robot specialists and customer operators, and leave the site with people who can run it without you.
• Run the daily and weekly operating rhythm with the customer's floor leadership, and escalate cleanly and early to internal support teams.
• Enforce and enhance deployment standards through SOPs, checklists, safety and change control.
• Report operational data and issues internally and externally, surfacing trends and risks early.
• Support the handover of a mature site to Customer Success.

Qualifications

• 4+ years of operations leadership with direct reports in a live physical environment — distribution, manufacturing, healthcare logistics, field service or equivalent.
• Experience standing up a new site, line or operation, not only running an established one.
• Proven team building: you have hired, trained and managed the performance of a frontline team.
• Technical enough to troubleshoot alongside your team and challenge an engineer's diagnosis, without needing to be the engineer.
• Comfortable as the escalation point on a customer's floor, including outside normal business hours during launch windows.
• Fluent with operational metrics — and skeptical enough to ask how a number is collected before you quote it.
• Willing to be resident on site during launch and stabilization windows; roughly 50% - 65% travel. Up to 80% when a site is launching, or relocation to a customer site region.
• Highly motivated teammate with excellent oral and written communication skills.
• Enjoy working in a fast paced, collaborative and dynamic start-up environment as part of a small team.
• Must have and maintain US work authorization.

Preferred Qualifications

• Experience with complex systems/hardware, mobile robots, AGVs, or automation fleet operations.
• Amazon-style operations or area management training, or another structured operations school.
• Lean Six Sigma Green Belt certification or above, with a habit of applying it.
• Experience running or handing off operations to a centralized remote operations function.
• Background in hospital materials management, 3PL, or high-throughput distribution.
• Experience hiring and training a frontline team from the ground up.
• Formal safety qualification or experience owning safety for a site.

Company Description

Cobot is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let your recruiter know.

To all recruitment agencies: Collaborative Robotics does not accept agency resumes. Please do not forward resumes to our employees. Collaborative Robotics is not responsible for any fees related to unsolicited resumes.