[Hiring] Operations Services Manager @KBR

Role Description

The Operations Services Manager supports enterprise initiatives with a primary focus on organizational change management (OCM), stakeholder engagement, communications, training, and successful adoption of enterprise change. The position may also lead or support cross-functional project management and broader Enterprise Operations initiatives.

The role works across functions to translate complex business, system, process, and governance changes into practical impacts for employees and leaders. Responsibilities include:

• Developing agile and scalable OCM strategies
• Assessing impacts and readiness
• Engaging stakeholders
• Supporting communications, training, implementation, and sustained adoption

Success requires the ability to work independently across organizational boundaries, adapt quickly as priorities and conditions change, simplify complex topics, and build alignment among stakeholders and leaders.

Key Responsibilities

• Organizational Change Management
  • Lead OCM activities for enterprise transformation initiatives using an agile, practical, and scalable approach.
  • Develop change strategies and assess stakeholder impacts, organizational readiness, adoption risks, and resistance.
  • Adapt OCM strategies and activities as business needs, stakeholder feedback, and implementation conditions evolve.
  • Translate complex changes into clear “what is changing, why it matters, and what I need to do” messaging.
  • Develop targeted communications, training, job aids, and readiness activities for impacted audiences.
  • Partner with functional and project leaders to identify adoption challenges and develop mitigation actions.
  • Establish repeatable OCM practices, tools, templates, and measures across Enterprise Operations initiatives.
  • Support change through implementation and post-launch adoption.
  • Apply recognized change methodologies, including Prosci and ADKAR, with an agile approach tailored to the scope, pace, and needs of each initiative.
• Project Management
  • Lead or support cross-functional initiatives from planning through execution and closeout.
  • Develop and maintain project plans, milestones, actions, risks, dependencies, and status reporting.
  • Coordinate across Operations, Finance, IT, HR, Supply Chain, Quality, and other functional organizations.
  • Facilitate working sessions, leadership discussions, readiness reviews, and project meetings.
  • Prepare concise executive updates, presentations, and decision materials.
  • Support broader Enterprise Operations initiatives involving process improvement, business systems, governance, policies and procedures, and operational transformation.
  • Build strong cross-functional relationships and drive progress without direct organizational authority.

Requirements

• Skills required for this job are typically acquired through the completion of an undergraduate degree and 12+ years of relevant experience in organizational change management, project management, business operations, enterprise transformation, or a related field.
• Demonstrated experience supporting organizational change associated with complex business, technology, process, or organizational transformations.
• Experience developing change strategies, stakeholder assessments, communications, training, readiness, and adoption plans.
• Demonstrated ability to apply agile and adaptive approaches to organizational change and transformation.
• Ability to translate complex business and technical changes into clear, actionable information.
• Demonstrated ability to manage multiple initiatives and work effectively across functions and organizational levels, including senior leadership.
• Strong written, verbal, facilitation, presentation, and relationship-building skills.
• Experience planning work, tracking milestones and risks, and communicating project status.

Preferred / Value-Added Qualifications

• Experience with Prosci, ADKAR, or comparable OCM methodologies, with Prosci certification preferred.
• Experience applying OCM within agile, iterative, or rapidly evolving transformation environments.
• Experience working across people, process, technology, and governance.
• Experience developing governance frameworks, training, or enterprise operating standards.
• Experience with SharePoint, Power BI, workflow tools, or process automation.

Benefits

• KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule.
• We support career advancement through professional training and development.