[Hiring] Digital Process Operations Manager @TrueSense Marketing

Role Description

The Digital Process Operations Manager is tasked with overseeing, sustaining, and advancing the agency's operational processes concerning digital and media services with the overall goals of quality and use of digital and media SOPs and POVs, improvement on campaign efficiency/QC, improved adherence to processes and consistency, and increased understanding of digital and media projects across non-digital teams.

• Manages the onboarding and setup of digital clients into media platforms, digital tech stack, data integration, and web analytics, including client communications and leading on client-facing onboarding meetings including onboarding platform management.
• Creates and evolves standard SOPs, SLAs, QC/QA, POVs and other documentation related to digital and media products and processes within the agency.
• Creates and evolves training plans for agency staff on all aspects of digital and media campaign execution.
• With stakeholder support, partners with PM to create and maintain project templates for digital and media.
• Partners with Account Services and Project Management on digital and media resource allocation and planning.
• First point of contact for questions from the agency about digital and media processes.
• PO and new vendor processing for vendors through AP and Printstream as needed.
• Advocates for the growth of digital marketing capabilities and services within the agency and to clients.
• Collaboration on project templates involving other teams.
• Work with SMEs and other Op leads on SOPs and agency training for Digital & Media.
• Maintain, enhance and grow the Digital and Media Training resources and Digital and Media Knowledge Base including communicating with agency teams about enrollment / completion.
• Creates and evolves standard formatting for all digital and media processes and procedures.
• Reporting and consultation on staffing needs.
• Scope Integrity for Digital and Media departments.
• Digital and Media teams resource allocation, capacity, and balance.

Qualifications

• Bachelors Degree, preferably in Communications, Nonprofit Management, Digital Media or Marketing.
• Minimum 3-5 years progressive experience in a digital marketing, public relations or advertising.
• Masters Degree a plus.