[Hiring] Service Manager, Preventative Maintenance @Thermal Works

Role Description

ThermalWorks LLC has an exciting opportunity for a Service Manager, Preventative Maintenance (U.S.), to join our team, responsible for the strategy, execution, and performance of all preventive maintenance (PM) programs for ThermalWorks equipment deployed within the U.S. market. This role owns PM contract delivery, renewal performance, field execution quality, and long-term equipment reliability. Startup & Commissioning and corrective maintenance are outside the primary scope of this role. The Service Manager, Preventative Maintenance (U.S.) needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. The right person can work equally as well independently as with a team.

Key Responsibilities

• Preventive Maintenance Program Leadership:
  • Ownership of PM standards, task lists, schedules, and documentation
  • Define PM scopes, frequencies, and acceptance criteria
  • Ensure PM execution aligns with equipment design limits and warranty requirements
  • Develop and manage tiered PM offerings and renewal strategies
  • Track PM compliance, findings, and required follow-up actions
• Field Execution & Quality Control:
  • Lead U.S. PM teams and approved service partners
  • Enforce Thermal Works safety, conduct, and quality standards
  • Ensure consistent documentation, reporting, and close-out
  • Drive continuous improvement using field data and trend analysis
  • Support the hiring, training, and development of service personnel
  • Ensure all service requests are handled in a timely manner based on needs
  • Provide operational oversight for service call workflows, ensuring timely triage, dispatch coordination, and resolution aligned with SLA expectations
  • Establish standards for service call documentation, root cause capture, and corrective action tracking to improve equipment reliability and knowledge sharing
  • Partner with field teams and service partners to optimize response readiness, parts availability, and escalation pathways for complex service events
• Warranty & Reliability Support:
  • Coordinate with corrective maintenance teams when deficiencies are identified during PMs
  • Ensure PM records support warranty compliance and claim defense
  • Identify early failure trends and escalate issues to Engineering
  • Analyze service call trends to identify recurring issues, drive preventative actions, and inform updates to PM scopes and reliability strategies
• Reporting & Performance Management:
  • Own U.S. PM KPIs, including:
    • Contract fulfillment
    • SLA compliance
    • Repeat deficiency reduction
    • Customer satisfaction
  • Provide regular performance reporting to Director of Service

Qualifications

• 8+ years management experience
• 5+ years technical, data center cooling/HVAC experience
• Proven experience building and scaling preventive maintenance programs
• Demonstrated leadership of distributed field teams

Requirements

• Strong understanding of chillers, CDUs, hydronic systems, and controls
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, with the ability to use these tools for reporting, documentation, data management, and day-to-day communication.

Benefits

• A fast-paced, entrepreneurial culture focused on innovation.
• A flexible, autonomous work environment.
• A culture of respect, learning, and excellence.
• Experienced, highly talented experts as team peers.
• Growth and travel opportunities.
• A team of change-makers having a significant impact on people and the planet.

Company Description

ThermalWorks values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption, and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate.

ThermalWorks solutions are sustainable and cutting-edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable, and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value.