[Hiring] Senior Process Improvement Manager @Centene Corporation

Role Description

This is a fully remote position and can be located anywhere in the US.

Position Purpose:

• Identify, facilitate and lead enterprise wide process improvement activities utilizing LEAN/Six Sigma methodologies to design and improve processes that support business infrastructure and performance.

Key Details:

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
• Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.

• Lead process improvement, future-state design, and operating-model transformation for Duals Care Management and D-SNP priorities across market and enterprise clinical operations.
• Apply Lean, Six Sigma, root cause analysis, Kaizen, value stream mapping, structured problem solving, and current-state/future-state design to identify operational problems, reduce unnecessary variation, and develop sustainable solutions.
• Assess differences across markets, health plans, products, platforms, and Care Management delivery models, and help determine what should be enterprise-standard, product- or platform-configurable, or market-owned.
• Conduct process observations, analyze operational data, synthesize findings, and facilitate working sessions that drive decisions and actionable solutions.
• Design scalable future-state workflows, capabilities, roles, handoffs, decision rights, controls, governance, and performance measures that enable D-SNP Care Management strategies.
• Translate future-state operating models into clear business, workflow, data, and platform capability requirements in partnership with technology and operational teams.
• Convert strategic, regulatory, contractual, product, and market requirements into practical Care Management processes.
• Partner across Duals Care Management, market clinical operations, Medicare and Medicaid product teams, Behavioral Health, Pharmacy, quality, technology, data and analytics, compliance, community resources and member-support functions, and other enterprise teams.
• Help scale successful market- or platform-specific practices into repeatable enterprise capabilities while preserving required market, product, platform, and regulatory flexibility.
• Define operational, quality, member-experience, adoption, financial, and sustainability measures; establish monitoring and control mechanisms; and validate sustained improvement after implementations.
• Serve as a hands-on transformation partner to frontline teams, market leaders, business owners, clinical leaders, and executives, not primarily as project or program support.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• MBA or MHA preferred.
• 6+ years of LEAN, Six Sigma or related process improvement experience, preferably in the healthcare industry.
• Previous working knowledge of process mapping and design, statistical applications and project management software.

Requirements

• Strong process improvement and operating-model design experience in complex, matrixed healthcare environments, ideally Medicare and Medicaid Duals, D-SNP Care Management, integrated care, market operations, healthcare quality, regulatory, or medical-cost transformation.
• Prior Duals or D-SNP experience is strongly preferred but not required for candidates with strong healthcare process improvement, learning agility, and operating-model design experience.
• Demonstrated experience evaluating variation across markets, platforms, products, health plans, or business units; distinguishing required local or product-specific variation from unnecessary inconsistency; and translating findings into scalable operating models.
• Experience designing future-state capabilities that require coordination across clinical operations, product, technology, data, quality, and market teams.
• Strong capability in current-state assessment, process mapping, root cause analysis, Kaizen and improvement-event design, value stream mapping, future-state design, workflow redesign, stakeholder facilitation, adoption planning, measurable benefit validation, and structured problem solving.
• Ability to influence without direct authority in complex, matrixed organizations.
• Strong business acumen, analytical thinking, organization, and executive-ready communication skills.

Licenses/Certifications

• LEAN/Six Sigma Black Belt or Master Black Belt certification preferred.

Benefits

• Competitive pay.
• Health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible approach to work with remote, hybrid, field or office work schedules.