[Hiring] Senior Process Improvement Professional @Humana

Role Description

The Senior Process Improvement Professional plays a critical role within the Procurement Systems Optimization team, leading enterprise-wide procurement systems, processes, digital transformation, and AI-driven initiatives across procurement and supplier management platforms. This role requires expertise in digital transformation, AI implementation, governance frameworks, and transformation execution to support sustainable and responsible use of emerging technologies.

• Align business strategy with technology capabilities, driving operational efficiency, and enabling scalable, intelligent automation through the adoption of advanced analytics and AI solutions.
• Serve as a bridge between business stakeholders and technology teams to design, implement, and govern innovative solutions that enhance decision-making, streamline workflows, and ensure compliance with enterprise standards.
• Lead end-to-end transformation efforts across procurement systems (e.g., Zip Intake & Orchestration, Icertis Contract Management, Terzo.ai, SpendHQ, and other emerging platforms such as AI-enabled sourcing tools) to drive optimization, integration, and innovation.
• Operate with a high degree of autonomy to define business technical approaches, influence strategic direction, and deliver complex initiatives that support enterprise modernization and AI adoption.
• Accountable for embedding AI capabilities into business processes, ensuring governance, risk management, and compliance standards are adhered to, and enabling a scalable transformation roadmap aligned with organizational priorities.

Qualifications

• Five (5) or more years of technical experience, with expertise spanning a combination of the following areas:
• Digital transformation and enterprise system modernization.
• AI/ML solution implementation and lifecycle management.
• AI governance frameworks (risk, compliance, auditability, and ethical AI).
• Process analysis, workflow optimization, and intelligent automation.
• Procurement systems expertise (e.g., Icertis, ZipHQ, Globality, Terzo, SpendHQ, and Oracle).
• System configuration, integration, and documentation.
• Strong knowledge of SDLC and Agile delivery methodologies.
• Experience and knowledge in a combination of the following Procurement AI and Transformation capabilities:
• Experience implementing AI solutions in procurement, sourcing, supplier management, and contracting processes.
• Experience integrating AI into procurement workflows such as Source-to-Contract (S2C).
• Knowledge of digital transformation in procurement, including automation, digital contracting, and supplier collaboration tools.
• Ability to identify and scale high-impact AI use cases across procurement (e.g., spend analytics, supplier selection, contract compliance).
• Ability to align AI initiatives to key procurement goals like savings, compliance, supply continuity, and innovation.
• Understanding AI risk, governance, and regulatory requirements, including supplier and third-party risk.
• Familiarity with procurement systems and data (ERP, e-sourcing tools, contract repositories).
• Soft Skills:
• Executive-level communication and stakeholder influence.
• Critical thinking and problem-solving mindset.
• Adaptability and change leadership in complex environments.

Requirements

• MBA or advanced degree (preferred).
• Agile/PMP or equivalent project management certification (preferred).
• Experience leading large-scale digital or AI transformation programs (preferred).
• Familiarity with procurement AI platforms (e.g., intake/orchestration, autonomous sourcing, contract intelligence tools) (preferred).

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities for personal wellness and smart healthcare decisions.

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.