[Hiring] Senior Operations Officer @Avaaz

Role Description

Avaaz is seeking an exceptionally organised, proactive, and tech-savvy Senior Operations Officer to serve as a key operational partner to our Chief Operating Officer (COO). This is a hands-on executive support role that combines day-to-day coordination with complex project coordination and operational improvement.

• Serve as a trusted operational partner to the COO, anticipating needs, managing competing priorities, protecting her time and attention, and recommending practical next steps.
• Manage the COO's calendar, inbox, travel, expenses, and daily workflows with excellent judgment and discretion.
• Prepare concise, accurate briefings, decision summaries, and executive and board materials.
• Handle sensitive HR, legal, financial, and board information with discretion, and raise compliance risks promptly with the appropriate colleagues.
• Coordinate the COO's operating rhythm, including leadership meetings, Operations team check-ins, planning cycles, and board preparation.
• Track complex, interconnected conversations and workstreams, maintaining context on decisions, commitments, dependencies, and follow-ups.
• Coordinate complex, cross-functional initiatives across Finance, People & Culture, Compliance, and Operations Support.
• Help design, implement, and maintain integrated workflows using Asana, Notion, Slack, and AI.
• Use AI and automation thoughtfully to reduce manual work, while maintaining safeguards for confidentiality, accuracy, and human judgment.
• Help colleagues adopt agreed systems and build consistent ways of working.

Qualifications

• 5+ years in executive support, operations, or project coordination, ideally supporting senior leaders in a complex, fast-moving environment.
• Exceptional organization and follow-through.
• Curiosity and initiative.
• Excellent judgment and adaptability.
• Project delivery skills.
• AI and systems fluency.
• Clear communication and synthesis.
• Discretion and a hands-on mindset.
• Commitment to our mission.
• Strong written and spoken English is required.

Requirements

• Location: Remote organization, with preference for candidates based in the Virginia / Washington, DC area.
• Salary: US candidates: $93,636 - $104,367 based on experience and local cost of living.

Benefits

• 5 weeks paid vacation per year.
• 10 paid holidays per year.
• Up to US$3,000 per year for training and development.
• Up to US$1,500 per year for language development.
• Out-of-home workspace rental.