[Hiring] Senior Operations Client Partner @NielsenIQ

Role Description

This a REMOTE position for candidates currently based in the United States. Candidates must be physically located in the US to be considered.

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

We are looking to add a Sr. Client Operations Partner who will act as the liaison between the clients, Commercial, and various Operational teams.

As the Sr. Client Operations Partner, you'll advise, suggest, and discuss solutions with the internal and external clients of NIQ products for all operational matters, as well as build operational trust in the data and its quality through management of client health and wellness.

• Lead end-to-end resolution of client operational requests, including:
  • Database structure changes
  • Product coding updates
  • Data quality issues (excluding coverage and unusual trends)
• Act as the Operations point of contact for regional client health, driving wellness plans with cross-functional teams.
• Build strong client relationships in partnership with Commercial leads, reinforcing trust in NIQ’s products, services, and data quality.
• Address client concerns with empathy, urgency, and a proactive approach to data quality challenges.
• Represent Operations in client meetings, collaborating with Commercial teams to prepare and present relevant materials.
• Prioritize client portfolios and internal resources to maximize value for NIQ and its clients.
• Keep Commercial partners informed of key operational updates, including product changes, data issues, and major NIQ initiatives.
• Provide timely updates to management, highlighting risks and opportunities, and driving action plans to maintain client satisfaction.
• Ensure accurate and timely delivery of business-as-usual (BAU) maintenance tasks in coordination with internal teams.
• Manage ticket triage and collaborate with Operations and Technology teams to resolve client queries efficiently.
• Contribute to internal forums such as Client Health Tracking and Quality Escape Management, supporting root cause analysis and improvement planning.
• Support escalations for critical client issues and align with leadership on resolution strategies.
• Recommend database enhancements that drive revenue and improve production efficiency.
• Identify and address gaps in client support processes to improve service delivery.

Qualifications

• 10+ years of experience with a background in the CPG industry and/or related client experience
• Strong analytical mind and ability to connect the dots between different Operations functions
• Understanding of how data flows through NIQ back-end systems from acquisition to delivery
• Excellent written and verbal communication skills; ability to translate information to clients clearly and concisely
• Ability to manage multiple clients/priorities efficiently while being detail oriented
• Experience with Microsoft Suite tools (Excel, PowerPoint, Outlook)
• Ability to coach others and work with senior leaders cross-functionally
• Prior NIQ experience preferred

Requirements

• This role has a market-competitive salary with an anticipated base compensation of the following range: $83,700-$90,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
• This role might also be eligible for a sales-based incentive or performance-based bonus.

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)