[Hiring] Senior Business Operations Manager @Britecap Financial

Role Description

This role represents the business within Enterprise Enablement, owning the identification, definition, and execution alignment of business improvements across the operating lifecycle from lead through servicing. It converts broker feedback, customer experience, market input, and internal observations into clearly defined business requirements that drive measurable improvements in conversion, speed, and consistency.

• Evaluate how policies, processes, offers, and systems perform in practice and ensure decisions reflect real outcomes.
• Work directly with business leaders to align on what needs to be done and when.
• Partner with Business Analysts to move initiatives from definition through delivery.
• Support change management efforts to ensure changes are adopted and sustained with measurable impact.

Key Responsibilities

• Surface operational friction and missed opportunities across sales, credit, and servicing through direct business and broker engagement.
• Translate broker feedback, customer insight, and internal observations into prioritized business needs that inform Enterprise Enablement roadmap decisions.
• Own definition and documentation of business requirements, including clear problem statements, desired outcomes, and success criteria.
• Partner with Senior Business Analysts to refine business requirements and align on corresponding technical requirements.
• Serve as the primary business representative during execution, ensuring delivered solutions align with intended outcomes.
• Drive improvements to lead flow, speed to contact, decision turnaround, and post-funding execution to increase conversion and consistency.
• Align stakeholders across Sales, Credit, Servicing, Compliance, and Technology on scope, timing, and expected outcomes.
• Provide input into roadmap sequencing, timelines, and prioritization based on business impact and readiness.
• Identify and escalate risks, blockers, and tradeoffs early to protect delivery timelines and outcomes.
• Support change management efforts, including awareness, communication, and training, to ensure adoption and sustained performance impact.
• Lead or contribute to broker QBRs, advisory sessions, and working meetings to drive input, alignment, and continuous improvement.
• Monitor outcomes and validate that implemented changes deliver expected business results.
• Ensure learnings from execution are carried forward into future process and system improvements.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field.
• 7–10+ years of experience in business operations, program management, or strategic planning.
• Proven leadership experience, including managing teams, influencing executives, and driving cross‑functional initiatives.
• Strong analytical skills with the ability to interpret data, build models, and make data‑driven decisions.
• Expertise in process optimization, operational frameworks, and continuous improvement methodologies (Lean, Six Sigma, etc.).
• Advanced proficiency with business tools such as Excel, Power BI/Tableau, CRM systems, and project management platforms.

Skills/Attributes

• Experience in financial services, lending, or small business finance.
• Experience working with HubSpot or similar platforms supporting sales and operations workflows.
• Experience supporting structured change management and driving adoption of new processes.
• Familiarity with tools used for work management and documentation (e.g., Jira, Confluence).