[Hiring] Senior Manager, Business Operations @Clutch

Role Description

Clutch is at a pivotal moment. We're growing significantly year over year, and we need more connective tissue to keep pace. We're hiring a Senior Manager, Business Operations to connect the commercial side of the house, so the teams that win, onboard, and retain our customers work from the same facts and toward the same goals. This role sits in Finance.

This is a people manager role. You'll lead our Revenue Operations (RevOps) team and act as an operating partner to senior leaders across Sales, Marketing, Customer Success, Implementation, People, and Finance. Together with the RevOps team, you own the shared language of the business (definitions, data, and processes) so commercial teams make decisions from one view of it.

When something important doesn't have an owner yet, it lands with you:

• A partnership strategy
• A new commercial model
• Pricing and margin guidance for leadership

This is a fast-moving startup. We're building toward a much larger company but we aren't one yet, and most of this role has no playbook. You'll define the process, build the tool, and hand it to the team. If you want established structure, this likely isn't the role.

What You’ll Do

Within 3 months, you will:

• Learn the business end to end: the revenue funnel, the customer lifecycle, how each commercial team works day to day, and where decisions get stuck
• Build trust with your RevOps team: learn the work they own, and set priorities and team rhythms together
• Deliver the first version of client-level margin and cost-to-serve, the analysis that grounds our pricing strategy
• Develop a first point of view on pricing and packaging for revenue leadership, built on that analysis
• Put AI to work in your own workflow from week one, and identify the first set of manual, repetitive processes across the commercial teams worth automating

Within 6 months, you will:

• Stand up a first version of a deal desk, including an approval workflow, pricing and discount guardrails, and standard commercial terms
• Partner with Sales and Marketing leaders as they prepare for the monthly business review: pressure-test their plans and point out risks, then solve them with the RevOps team by creating new processes, tooling, or automation
• Build on the strength of the RevOps team: prioritize its roadmap against business outcomes and take on more strategic work together
• Launch your first AI-enabled workflows or automations that remove manual reporting or reconciliation for the commercial teams, with time saved tracked

Within 9 months, you will:

• Have a team whose output and standards hold, with the processes, tooling, and automation you've built running without you in the room
• Have AI-enabled, self-serve tooling that commercial teams use day to day, with measurable time savings
• Be the person leadership trusts to pick up the next important thing that doesn't have an owner yet

Qualifications

• 5-8 years of total experience that combines consulting or banking with time as an operator inside a company
• Experience managing people: you've coached ICs, given direct feedback, made tough talent calls, and built team rhythms
• Startup experience. You've worked in a fast-moving, ever-changing environment where structure wasn't already there, and you built it.
• Strong analytical and financial modeling skills, including forecasting.
• Data-first and self-sufficient.
• Commercial acumen: you can read commercial terms, spot the problematic ones, and reason about pricing, discounting, margin, and deal structure
• A clear communicator who can walk an executive through a messy problem and leave them with a decision
• Comfort with ambiguity.
• Relentless follow-through: you close loops, and people stop checking on what you've said you'll do
• A partner's temperament: you challenge constructively without taking sides, you surface problems early, and you resolve cross-team conflict without escalating it

Nice-to-haves

• Industry experience in fintech, financial services, lending, banking, or credit unions

Benefits

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
• Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.