[Hiring] Senior Operations Manager @Amerit Fleet Solutions

Role Description

Amerit Fleet Solutions is seeking an experienced, inspired and mission-driven Senior Operations Manager to join our growing team! The Senior Operations Manager is responsible for overseeing service operations. This is a remote position that may require up to 40-50% travel. This role involves a multi-faceted approach to maintenance, customer service and account management.

• Management and oversight for fleet managers and local administrators across multiple regional sites.
• Oversee the day-to-day operations for the entire region and serve as the account manager.
• Coordinate billing inquiries, monthly close out, and reporting monthly metrics such as PM/DOT and other KPI data.
• Act as a direct conduit for all customer inquiries and feedback, including monthly surveys.
• Host weekly and monthly meetings.
• Strong background in diesel repairs; servicing a large fleet of heavy-duty trucks, trailers, and equipment.
• Success based on uptime and readiness of customer assets, safety and quality record, EHS compliance, data management, communication, problem solving, staffing, and overall business performance.
• Candidates will be required to pass a background check.

Qualifications

• Bachelor's degree preferred.
• Ten or more years of relevant experience in managing large fleets and maintenance.
• Technical background to understand mechanical repairs, diagnosis, tooling, inventory, and fleet management systems.
• Proven experience in management for operations, planning, maintenance, and customer service.
• Great communication and data skills to include Outlook, Excel, and PowerPoint.
• People skills to find and attract talented team members, train and retain highly effective employees.
• Proven ability to lead cross-functional teams leveraging a project management framework.
• Strong analytical and problem-solving skills with extensive business acumen.
• Excellent communication and intercultural skills.
• Strong written and verbal communication skills.
• A business-focused way of thinking with a hands-on, results-driven mentality.
• Passionate self-starter, decisive, able to partner with the customer and effect desired outcomes.

Requirements

• Remote-based position with a strong preference for candidates residing in:
• Dallas, TX
• Ontario, CA
• Jacksonville/Orlando, FL
• Northeast (Northern New Jersey-Philadelphia, PA-Baltimore, MD-Richmond, VA area)

Benefits

• Competitive salary pay – paid weekly, every Friday.
• Full benefits within 30 days:
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance.
• 401(k) match program.
• Unlimited vacation, paid holidays, and sick time.
• Commitment to safety through boot and prescription safety glasses reimbursement.
• Career and learning development with an extensive training program through Amerit University.
• Employee referral program, up to $500 bonus.
• ASE certification program with fee reimbursement and bonus.
• Employee recognition platform that includes opportunities to redeem points for merchandise.
• Employee Assistance Program (EAP).
• 24/7 nurse triage line.
• Employee discounts on cell phone service and entertainment tickets.
• Employee resource groups (ERGs) that foster inclusion.
• Wellness and fitness programs through our providers.