[Hiring] Senior Defined Benefit Operations Analyst @Conduent

Role Description

The Senior Benefits Administration Services Analyst supports the delivery and ongoing administration of Defined Benefits pension plans. This role serves as a subject matter expert for client requirements, leads change work through the full project lifecycle, resolves escalated operational and system issues, and helps ensure high-quality service delivery.

Key Responsibilities

• Accountable for ongoing processing quality and adherence to client requirements.
• Provide insight to internal and external stakeholders on operational activities, issues, and improvement opportunities.
• Execute established Defined Benefits administration processes with minimal supervision.
• Research and resolve escalated eligibility, participant data, system, and service delivery issues.
• Triage intermediate system issues and validate system processing against business and client requirements.
• Serve as a Subject Matter Expert (SME) for client rules, plan provisions, and expectations.
• Lead change work through the full project lifecycle, from Discovery through Go-Live, including project management and implementation coordination.
• Interface directly with external client contacts to define and scope change requests.
• Maintain Business Requirements, Administrative Guides, and process documentation, securing client sign-off as needed.
• Serve as a steward for Conduent Data Requirements, partnering with the Data Management team.
• Identify system and processing enhancements that improve quality, accuracy, and operational efficiency.
• Perform peer reviews to ensure quality and accuracy of team deliverables.
• Mentor and coach junior team members.
• Perform duties as assigned and comply with policies and standards.

Qualifications

• Formal education and/or relevant professional experience in Defined Benefits pension administration.
• Strong knowledge of Defined Benefits processes, plan rules, eligibility, participant data, and administration.
• Advanced Microsoft Excel skills.
• Minimum 2 years of SQL query execution and development experience.
• Experience troubleshooting system or processing issues.
• Experience with business requirements and process documentation.
• Familiarity with the project lifecycle and project management, including Discovery, requirements, testing, implementation, and Go-Live.
• Strong analytical, problem-solving, and client communication skills.
• Ability to manage work independently with minimal supervision.

Preferred Experience

• Experience serving as a Defined Benefits SME.
• Experience working directly with external clients.
• Experience leading clients or system change initiatives.
• Experience with data management and data requirements.
• Experience mentoring or coaching junior analysts.

Core Skills

• Defined Benefits
• Pension Administration
• Advanced Excel
• SQL
• Client Rules
• Eligibility
• Participant Data
• Processing Quality
• System Issue Triage
• Business Requirements
• Data Requirements
• Project Management
• Discovery to Go-Live
• Client Management
• Process Improvement
• SME Leadership

Benefits

• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time

Salary Information

The estimated salary range for this role is $75k-85k. Actual salaries will vary based on various factors including but not limited to location, experience, and performance. This position may be eligible for a bonus or incentive based on business need.