[Hiring] Senior Manager, Analytics & Insights @ServiceNow

Role Description

We are looking for a Senior Manager, Analytics & Insights who can turn executive reporting into strategic decisions. This is an individual-contributor role with no direct reports.

CEG’s scorecards, OKR/SPM reporting, and Quarterly Impact Insights are the foundation of the role. You will be accountable for their accuracy and narrative, and you will use them as your early-warning system:

• Spotting emerging issues
• Connecting signals across reporting streams
• Deciding what deserves a deeper look

You will then build the model or analysis and bring the CEG Leadership Team a clear recommendation and a plan for follow-through with partners across product, engineering, sales, marketing, finance, and customer success.

This is a hands-on role. Recurring analytical reporting is real work that comes with the job. The expectation is that you use what it shows to set and drive the analytical agenda.

Qualifications

• Experience: 8+ years in investment banking, private equity, management consulting, or strategy and operations roles, where rigorous analysis and executive decision support were core to the job.
• Modeling and analytical rigor: Advanced Excel (or equivalent) with demonstrated experience building financial or operational models that informed an executive decision.
• Strategic problem-solving: Experience structuring ambiguous problems, finding the signal in recurring metrics, and recommending a course of action.
• Executive communication: Strong written, verbal, and presentation skills, with the ability to influence senior leaders through clear storytelling and analytical confidence.
• Collaboration: Experience in a matrixed environment, aligning stakeholders and following through on recommendations without direct authority.
• Ownership of delivery: Comfortable owning recurring reporting with high accuracy, and using it as the starting point for deeper work.

Requirements

• Experience owning executive scorecards, OKR or operating-metric reporting, or quarterly business reviews.
• Power BI and experience with cloud data warehouses such as Snowflake.
• Working knowledge of SaaS business drivers such as adoption, renewal, and expansion.
• Experience using AI to improve analysis, decision-making, or operational processes.

Benefits

• Base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP and matching donations.
• Flexible time away plan and family leave programs.