[Hiring] Senior Operations Manager @BSI

Role Description

At BSI, we believe that great leadership drives exceptional results. We are looking for an experienced, passionate Operations Delivery Leader to lead our core delivery operations in Continental Europe (CE) and the Middle East, Türkiye & Africa (META). This is an exciting opportunity to play a key leadership role in shaping operational performance, developing high-performing teams and delivering exceptional client experiences across a diverse international region.

If you thrive in a collaborative environment, enjoy driving continuous improvement and are passionate about developing people while delivering business results, we'd love to hear from you!

What You'll Be Doing

• Lead and Inspire High-Performing Teams
  • Provide leadership, direction and support to the CE & META Operations Delivery Managers.
  • Coach, mentor and develop teams to build capability, engagement and a high-performance culture.
  • Drive workforce planning, resource utilization and capacity management to support business priorities.
• Drive Operational Excellence
  • Lead the continuous improvement and harmonization of operational processes across the region.
  • Work collaboratively with stakeholders to develop efficient, transparent and client-focused ways of working.
  • Monitor operational performance, identify improvement opportunities and drive measurable results.
  • Support the Senior Head of Operations Delivery in achieving regional business objectives.
• Champion Client-Centric Delivery
  • Ensure operational decisions and processes consistently deliver value and positive outcomes for our clients.
  • Collaborate with compliance and technical teams to maintain effective processes and regulatory standards.
  • Support initiatives that enhance customer satisfaction, service quality, and client retention.
• Collaborate and Enable Growth
  • Partner with regional and wider EMEA stakeholders to deliver shared business objectives.
  • Strengthen operational competency and capacity to support evolving business needs.
  • Contribute to regional growth plans, resource optimization and the development of scalable delivery solutions.

Qualifications

• A strong background in operational leadership, ideally within assurance, certification or a related industry.
• In-depth knowledge of management systems auditing and certification processes.
• Lead Auditor qualification and broad technical experience.
• Proven ability to lead, coach and develop teams to achieve outstanding performance.
• Strong stakeholder management, communication and influencing skills.
• A continuous improvement mindset with the ability to challenge existing practices constructively.
• Excellent planning, organizational and problem-solving capabilities.
• The ability to make sound decisions, manage competing priorities and remain calm under pressure.
• A genuine passion for people development, operational excellence and delivering exceptional client experiences.

Language Requirements

• Business-level English is essential.
• Additional European languages or Arabic would be an advantage.

What Will Make You Successful?

Success in this role will be demonstrated through strong operational performance, effective resource utilization, improved team engagement, enhanced client satisfaction, and consistent delivery against business objectives. You'll play an important part in building a capable, resilient and future-ready operations team that supports BSI's continued growth across CE & META.

Benefits

• At BSI, you'll have the opportunity to make a meaningful impact within an international organization that values collaboration, innovation and continuous improvement.
• You'll work alongside experienced professionals, influence regional operational strategy and play a key role in developing people, strengthening performance and delivering trusted solutions to our clients.

Salary

• France: €64,000 gross per annum
• Germany: €84,000 gross per annum
• Italy: €57,600 gross per annum
• Netherlands: €81,600 gross per annum
• Poland: PLN 212,000 gross per annum
• Spain: €61,600 gross per annum

Company Description

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.