[Hiring] Creative Operations @Binance

Role Description

Support capacity planning processes by tracking planned vs actual resourcing needs, identifying recurring gaps, and suggesting practical ways to make forecasting more accurate.

• Partner with Creatives and Creative Operations Lead to identify resourcing challenges, skill gaps, workload bottlenecks, and process inefficiencies using Asana reporting and workload data.
• Master dashboards and Asana reporting views to continuously identify automation and process streamlining opportunities.
• Monitor the creative pipeline proactively to ensure 95% on-time resourcing for BAU creative requests.

Identify repetitive resourcing tasks that can be reduced or automated using AI, Asana automations, or improved workflow rules.

• Implement AI-enabled or automation-based workflow improvements that reduce manual resourcing effort and improve consistency.
• Use AI to support faster analysis of workload, resourcing risks, and project pipeline data — turning raw information into clear insights for Creative leadership.

Complete an audit of current agency partners, including scope, performance, cost-effectiveness, turnaround times, quality of output, and fit against team resourcing needs.

• Support onboarding, setup, or scope expansion/reduction for agency partners to increase resourcing flexibility.
• Define and document standardized agency resourcing protocols in Confluence — how agency support is requested, assigned, tracked, reviewed, and measured.

Qualifications

• Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
• Highly organized and detail-oriented, you enjoy tracking, organizing, and making sense of complex workflows.
• Strong analytical skills, comfortable working with data, reporting, and dashboards to identify patterns and make recommendations.
• Proficiency with project management tools (experience with Asana reporting and automations is a strong plus).
• Interest in AI and automation, you've used AI tools and are excited about applying them to operational workflows.
• Strong communication skills.
• Self-starter mentality, you proactively identify problems and propose solutions rather than waiting to be told what to do.
• Interest in creative operations, marketing, or project management as a career path.
• Currently enrolled in or recently graduated from a relevant degree program.
• Comfortable working in a fast-paced, global, cross-functional environment.

Benefits

• Shape the future of finance.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle challenging projects in a fast-paced and innovative environment with autonomy.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team).