[Hiring] Senior Operations Lead Customer Partner @R1 RCM

Role Description

As our Sr. Ops Lead Customer Partner, you will support the day-to-day management of end-to-end or co-managed revenue cycle engagement. Every day, you will be involved in relationship management with key client counterparts and communication of revenue cycle performance. To thrive you must have the ability to provide client executives with pertinent updates and support internal efforts to improve KLAS and NPS scores.

• Oversee and manage billing staff performance to meet KPI metrics while ensuring adequate staffing levels and auditing inventory processes.
• Collaborate with multiple service teams across coding, billing, follow-up, denials, clinical denials, credit balance, cash posting, document management, and quality assurance.
• Develop action plans, handle client escalations, and maintain internal trackers with issue escalations as needed.
• Build, oversee, and analyze a range of operational and client-facing reports to provide actionable insights and ensure alignment with client expectations and organizational goals.
• Manage administrative responsibilities such as approving direct associates' expenses and timecards (including revisions), maintaining an in-depth understanding of client systems and payer portals, and ensuring accurate documentation is available and utilized effectively.

Qualifications

• Bachelor's degree or equivalent experience will be considered in lieu of a degree.
• Minimum of 2 years of experience.

Requirements

• This job is eligible to participate in our annual bonus plan at a target of 5.00%.
• For this US-based position, the base pay range is $48,131.00 - $81,225.49 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Benefits

• Competitive benefits package.
• Opportunity to constantly learn, collaborate across groups, and explore new paths for your career.
• Chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve around the world.