[Hiring] Senior Operations Analyst @Gallagher

Role Description

The Operations Analyst role will support the integration and transformation of the RPS Benefits General Agencies (GAs) and help connect several functions such as Ops & Client Service, Technology, Finance, Carrier Management, and other functional teams. The Analyst will help translate business requirements into processes, system needs, and improvement to the legacy businesses as we consolidate into a single operating model.

How you'll make an impact

• Business Process & Operational Analysis
  • Document current-state and future-state business processes and workflows.
  • Identify process gaps, redundancies, manual activities, and opportunities for standardization or automation.
  • Facilitate working sessions with business SMEs to define operational requirements and future-state processes.
  • Develop process maps, requirements, procedures, and other operating documentation.
• Integration & Transformation
  • Support integration activities as the legacy GA businesses transition toward a common EBGA operating model.
  • Translate business decisions into documented requirements and implementation activities.
  • Track operational dependencies, issues, decisions, and requirements across integration workstreams.
  • Support implementation readiness, testing, cutover activities, and post-implementation stabilization.
  • Help balance standardization and efficiency opportunities with the need to minimize disruption to existing client and broker service.
• Data, Reporting & Analytics
  • Define and maintain common business metrics, KPIs, and data definitions.
  • Support consolidated EBGA reporting across areas such as production, revenue, brokers, carriers, products, and operational performance.
  • Analyze business and operational data to identify trends, opportunities, and potential issues.
  • Partner with business and technology teams to improve data quality and reporting consistency.
• Technology & Business Requirements
  • Serve as a liaison between EBGA business users and technology teams.
  • Gather, document, and validate business and functional requirements.
  • Support system implementations, integrations, enhancements, testing, and user acceptance.
  • Help identify opportunities to improve workflows through technology, automation, and better use of data.
• Continuous Improvement
  • Maintain and help prioritize a pipeline of operational improvement opportunities.
  • Support business cases for process, technology, automation, and organizational improvements.
  • Measure the impact of implemented changes and identify additional opportunities for efficiency and scalability.
  • Help establish repeatable processes that can support organic growth and future acquisitions.

Qualifications

• Bachelor's degree and 5+ years relevant experience or equivalent commercial insurance experience.
• Superior organizational and problem-solving skills.
• Excels at learning business systems and workflows.

Requirements

• 2-5 years of experience in operations, business analysis, transformation, and/or process improvement.
• Experience in insurance industry is preferred, with exposure to employee benefits/life & health as a plus.
• Strong communication and facilitation skills to work cross-functionally.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.