[Hiring] Senior Analyst, Central Operations Analytics @Ensemble Health Partners

Role Description

The Sr Analyst, Central Operations is responsible for driving analytical and operational excellence within the provisioning operations team. The key objective of the role is to streamline system access from RBAC definition to hands-on-keyboard access – timely and accurately. By designing, implementing, and measuring world-class operational practices, this role will be critical to not only getting it right but keeping it right.

This role partners closely with HR, IT, Finance, and Compliance to align compliant and efficient provisioning processes and systems. The ideal candidate brings healthcare operations and technology domain expertise, analytical rigor, and an excellent track record of project execution.

Key Responsibilities

• Application & Provisioning Operational Support:
  • Provide application-level provisioning design and support as needed for any current and/or new products.
  • Drive access request ticket resolution between Ensemble, vendors, and clients.
• Monitoring and Governance:
  • Monitor and communicate all governance policy notifications and follow through on a monthly and/or adhoc basis.
  • Collaborate closely with data and AI developers for development of dashboard reporting, drill-through capabilities that enable problem-solving, and automation.
  • Monitor, govern, and improve defined processes with analytical rigor, strong and consistent communication, and a bias for action.
• Provisioning Operations:
  • In partnership with AVP, owns development of and maintenance of Ensemble RBAC refinement for internal and external systems.
  • Client assessments - gather, validate and translate client provisioning processes for operational functional value to future state systems/processes.
  • Lead cross-functional initiatives associated with successful provisioning methodologies for front, middle, and back processes of RCM.
  • Lead clients provisioning meetings during year 1, track progress and issues. Continue as client SME through all IAM/IT automation plan execution.
  • Lead effort to formalize and document position mapping functional details from clients to Ensemble; governs ongoing maintenance.
  • Communicate status, ideas, process improvements, recommendations to stakeholders at all levels.

Qualifications

• Bachelor’s degree in IT, business administration, Finance, or related.
• Master’s (MBA, MHA, or MS in IT) preferred.
• 10+ years of prior application analyst/support/product implementation experience in the healthcare RCM industry.
• 10+ years in a role tied directly to RCM operational outcome success.
• Advanced understanding of EMR architecture (Epic, Cerner, Meditech).
• 10+ years’ experience working with standard RCM best of breed software add-ons for financial clearance, clearinghouses, ordering systems and/or document management systems.
• Proven track record of cross-functional collaboration in IT, Operations, Finance, and Compliance.
• Intermediate understanding of software platforms such as Solventum360, SSI, Waystar, RevSpring, Availity, Medicare DDE & Payor Portal processes.

Requirements

• Advanced technical skills with ServiceNow and related service delivery platforms.
• Advanced Excel, Co-Pilot, Claude data analytical ability.
• Advanced ability to analyze data, QA processes with business maturity and understanding with an openness to explore AI for maximum business outcomes.
• Strong partner presence; can independently work and lead client-focused initiatives with judgement, maturity, and proactive collaboration.
• Intermediate understanding of application integration methodologies; RPA, API, HL7.
• Familiar with IT components of IAM, networks, and other security protocols; can interact with and drive projects with IT partners with confidence.
• Expert level understanding of RCM operations; Front Cycle, Mid Cycle, End Cycle.
• Familiarity with Operational HIS and systems; Payroll, HR & Finance.
• Data-driven mindset with ability to leverage analytics for decision-making.
• Demonstrates ownership and accountability.
• Builds strong stakeholder trust.
• Drives measurable improvements.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Benefits

• Bonus Incentives.
• Paid Certifications.
• Comprehensive Benefits.
• Career Advancement.
• This position pays between $84,000 - $126,000 based on experience.