[Hiring] Operations Analyst @WEXWEXUS

Role Description

WEX Health provides custodial services to Health Savings Account (HSA) partners and consumers through the WEX Inc. Non-Bank Custodian (NBC). The NBC Control Operations Analyst 1 performs daily operational control execution, monitors partner compliance, and helps identify and mitigate regulatory and financial risk across HSA custodial services.

How you'll make an impact

DAILY OPERATIONS

• Monitor reporting and review consumer accounts to ensure compliance with OFAC (Office of Foreign Assets and Control) sanctions.
• Review documents to ensure compliance with the Consumer Identification Program (CIP) and notify partners of required action for accounts lacking proper consumer identification documentation.
• Monitor reporting on consumer account balances and notify partners of overdrawn accounts, including coordinating end-of-year funding to ensure accounts are properly funded and reconciled.
• Monitor third-party administrator (TPA) and partner operational workflows to enforce adherence to Non-Bank Custodian compliance standards and established service levels.
• Collaborate with the Banking team to onboard and terminate partners, ensuring account setup, access, and related banking processes are completed accurately and in accordance with established procedures.

PARTNER & STAKEHOLDER SUPPORT

• Resolve partner-submitted operational tickets and inquiries within established SLAs, maintaining clear, professional communication.
• Investigate and resolve escalated inquiries regarding HSA tax reporting (e.g., Forms 1099-SA and 5498-SA).
• Maintain active partner operational contact lists and distribute compliance notifications and operational alerts.

OPERATIONAL EXCELLENCE & PROCESS IMPROVEMENT

• Identify friction points, recurring defects, or manual bottlenecks in daily workflows and suggest process enhancements.
• Assist in updating and maintaining Standard Operating Procedures (SOPs), process flows, and audit-ready control documentation.
• Support audit readiness by compiling sample documentation and evidence for internal and external control evaluations.
• Execute other cross-functional operational projects as assigned.
• Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or a related field; or a minimum of 1 year of experience in risk operations, internal controls, banking, or healthcare financial services.
• Working familiarity with regulatory frameworks impacting HSAs (e.g., IRS guidelines, CIP/KYC, and OFAC).
• Strong numerical and analytical capabilities, with high attention to detail in discrepancy identification.
• Strong organizational skills with demonstrated ability to manage competing operational deadlines independently.
• Proficiency in Google Workspace and Microsoft Excel.
• Clear, professional written and verbal communication skills across internal and partner-facing channels.
• Must successfully pass a comprehensive background investigation.
• Demonstrated capability to independently manage individual work-queues under changing priority environments.
• Strong working knowledge of spreadsheet data manipulation functions (including Pivot Tables, data filtering, and text matching).

Benefits

• Health, dental and vision insurances.
• Retirement savings plan.
• Paid time off.
• Health savings account.
• Flexible spending accounts.
• Life insurance.
• Disability insurance.
• Tuition reimbursement.
• Comprehensive and market competitive benefits designed to support personal and professional well-being.

Pay Range

$55,800.00 - $60,900.00