[Hiring] Operations Analyst @LTS

Role Description

LTS is seeking an Operations Analyst to join the Health Technology Management Services (HTMS) team. The selected candidate will provide contracted support to the Department of Veterans Affairs Office of Information and Technology. The Operations Analyst will support the administrative and operational functions of the VA Operations Managers. The environment is dynamic and demanding, with evolving client needs; flexibility and a forward-thinking mindset are essential for success. This role is a fully remote position within the United States with core hours of operation from Monday to Friday, 8 AM to 5 PM ET.

• Coordinate and facilitate meetings, document minutes, and follow up on action items as assigned by the Operations Manager.
• Support and report to the Operations Manager to prepare and revise VA and GCIO reports and presentations related to the supported product.
• Assist the Operations Manager in collecting data call responses.
• Provide subject matter expertise in risk management, ensuring risks are documented and communicated effectively.
• Develop, gather, and disseminate technical information among business and technical customers to support the Operations Manager.
• Support data needs through clear, concise communication, serving as the single point of contact and ensuring tasks are completed ahead of deadlines.
• Serve as backup for the Operations Manager as needed.
• Anticipate recurring tasks and plan accordingly.
• Assess process gaps and recommend improvements to current procedures.
• Uses and maintains tools such as Jira, Service Now, SharePoint, and Power BI.

Qualifications

• Bachelor’s degree in Engineering, or related scientific or technical discipline is required.
• 5 years of related experience.
• 5 years of additional relevant work experience may be substituted for educational experience working with IT project delivery.
• Ability to meet deadlines, including short-notice requests.
• Works well in a team environment.
• Detail-oriented and thorough.
• Excellent communicator who garners trust through transparency.
• Ability to build collaborative relationships with diverse teams.
• Analytical and investigative skills with the ability to document solutions to support decision-making.
• Ability to work independently with minimal supervision.
• Experience tracking project performance data including cost, schedule, and risk management.
• Strong planning and organizational skills to set priorities and coordinate projects to meet deadlines.

Requirements

• Experience with VA tools such as JIRA, Service Now, Teams, and SharePoint.
• Exposure to DevOps, Agile Scrum, and SAFe.
• Experience working with the Department of Veterans Affairs.
• Clearance Required: Suitability/Public Trust.

Benefits

• The opportunity to support high-visibility federal missions.
• A culture that values innovation, growth, and collaboration.
• Access to cutting-edge tools and technologies.
• Comprehensive benefits for you and your family.
• A career path that rewards ambition and performance.