[Hiring] Senior Operational Excellence Program Manager @Pie Insurance

Role Description

In this Individual contributor role, the Senior Operational Excellence Manager drives cross-functional operational improvement initiatives across multiple business domains. They design and implement programs that increase efficiency at scale, bridging operational execution with strategic enterprise thinking, and building stakeholder relationships to influence organizational change. The Senior Operational Excellence Manager will use proven methodologies to identify multi-domain improvement opportunities and deliver measurable business value. As a member of the Operational Excellence team, the Senior Operational Excellence Manager will create sustainable operational advantages through process improvement and systems designed to compound value over time.

Pie organizes improvement work through the Ephemeral Team model. Cross-functional teams form around Opportunities and Deliverables. In this model, not every solution is custom software. Many high-value outcomes are process change, operational system design, workforce and vendor design, and AI-assisted or low-code operational tooling. This role operates at that intersection: applying the Operational Excellence Model across domains while helping teams redesign how work runs as automation and agentic tools mature.

How You'll Do It

• Multi-Domain Program Leadership
  • Lead operational excellence programs across 2+ business domains.
  • Coordinate cross-functional teams to build improvement portfolios.
  • Successfully execute 10-12 major operational transformation programs annually.
  • Achieve measurable efficiency improvements across 2+ domains within the first year.
• Cross-Domain Process Architecture
  • Independently manage complex operational challenges from discovery through delivery.
  • Orchestrate stakeholder relationships and dependencies across multiple concurrent initiatives.
  • Progress from optimizing individual domains to architecting integrated solutions.
• Advanced Methodology Application & Coaching
  • Demonstrate deep expertise in operational excellence methodologies.
  • Independently apply structured problem-solving techniques.
  • Coach and mentor team members and business stakeholders on advanced methodologies.
• Strategic Decision-Making & Risk Management
  • Apply advanced problem-solving methodologies and first principles thinking.
  • Make strategic decisions balancing competing factors across domain priorities.
  • Implement operational frameworks that become more valuable over time.
• Senior Stakeholder Influence & Communication
  • Create comprehensive communication strategies that drive alignment.
  • Lead high-stakes conversations that build consensus.
  • Establish trusted advisor relationships with department heads and VP-level stakeholders.
• AI-Assisted Operational Design
  • Identify high-volume operational workflows for AI-assisted tools.
  • Build and iterate operational AI tools and agent workflows.
  • Redesign processes with AI in the loop.
  • Support adoption of operator-as-orchestrator models.
• Cross-Functional Program Collaboration
  • Cultivate strategic relationships across multiple operational domains.
  • Lead cross-functional operational initiatives that span multiple departments.

Qualifications

• Bachelor's degree in Business, Engineering, Operations Management, or related field preferred.
• Master's degree in Business Administration, Engineering, or related field a plus.
• One or more advanced methodology certifications such as Six Sigma Master Black Belt, Advanced Lean, PMI advanced credentials, Certified ScrumMaster, or Prosci Change Management.
• 8+ years of experience in operational excellence, process improvement, program management, or similar roles.
• 3+ years of program leadership experience managing complex multi-stakeholder initiatives.
• Six Sigma Black Belt certification or Lean Master certification.
• Proven track record of successfully leading large-scale operational transformation programs.
• Strong analytical and problem-solving skills.
• Advanced communication and influence skills.
• Cross-functional collaboration expertise.
• Technology or product organization experience.
• Advanced knowledge of operational excellence frameworks.
• Experience with enterprise-level operational tools and systems.
• Change management and organizational development expertise.
• Senior leadership collaboration experience.
• Demonstrated experience applying AI to change how operational work gets done.

Benefits

• Competitive cash compensation.
• Comprehensive health plans.
• Generous PTO.
• Future focused 401k match.
• Generous parental and caregiver leave.

Location Information

Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

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