[Hiring] Senior Director, Operational Strategic Initiatives @Ensemble Health Partners

Role Description

Ensemble Health Partners is seeking a strategic and results-oriented Senior Director, Operational Strategic Initiatives to lead high-impact operational and technology initiatives supporting Patient Access and Pre-Access functions across the organization. This role serves as a key leader within our Operational Strategic Initiatives team, driving the implementation of innovative technology solutions that enhance operational performance, improve the patient experience, and support organizational goals related to:

• Denials reduction
• Point-of-service collections
• Cost-to-collect optimization

The Senior Director will oversee a portfolio of enterprise-wide projects and collaborate closely with operational leaders, technology partners, vendors, and client stakeholders to ensure successful execution and timely implementation of critical initiatives.

Key Responsibilities

• Lead strategic operational and technology projects from planning through implementation and go-live.
• Manage multiple concurrent projects while maintaining timelines, deliverables, and stakeholder alignment.
• Drive implementation efforts involving insurance verification, coverage discovery, fax management, call center technologies, and other patient access solutions.
• Partner with internal and external stakeholders to optimize operational workflows and improve front-end revenue cycle performance.
• Monitor and influence key operational metrics including denials reduction, point-of-service collections, labor efficiency, and cost-to-collect improvements.
• Identify project risks and proactively develop mitigation strategies to ensure successful outcomes.
• Provide leadership and direction to assigned team members, including oversight of one analyst role.
• Collaborate with senior leaders, technology vendors, and client representatives to support enterprise-wide operational excellence initiatives.
• Serve as a subject matter expert and strategic advisor on front-end technology and operational transformation efforts.

Qualifications

• Significant experience within healthcare revenue cycle operations, with a strong focus on Patient Access and/or Pre-Access functions.
• Proven project management experience leading complex operational or technology implementations.
• Demonstrated ability to manage multiple concurrent projects with competing priorities and firm deadlines.
• Strong organizational, critical thinking, and problem-solving skills.
• Experience working independently and driving results with minimal oversight.
• Ability to build relationships and influence stakeholders across multiple levels of the organization.
• Experience working in a remote environment while maintaining productivity and accountability.
• Strong communication, collaboration, and leadership skills.

Requirements

• Experience working with revenue cycle technology vendors such as Waystar, Experian, or similar organizations.
• Familiarity with Ensemble systems, processes, and client operations.
• CRCR certification or willingness to obtain certification after hire.
• Bachelor's degree or equivalent combination of education and relevant experience.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Professional development opportunities, including earning a professional certification relevant to your field and tuition reimbursement.
• Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.