[Hiring] Regional Director of Operations @Insomnia Cookies

Role Description

As a Regional Director of Operations, you'll own the performance of 70+ Insomnia bakeries, with accountability for delivering strong sales, profitability, operational excellence, guest experience, and people results across your region.

• Run your region like a business you own, using data and field insights to identify opportunities and risks.
• Build exceptional leaders by coaching District Managers and Area Managers to operate like owners.
• Create a culture of learning, coaching, and accountability.
• Stay curious, challenge the status quo, and embrace new ideas.
• Spend meaningful time in bakeries to understand operations and guest experiences.
• Deliver strong business results and develop capable leaders.

Qualifications

• 10+ years of progressive multi-unit restaurant, retail, or hospitality operations experience, including 5+ years leading multi-unit field leaders.
• Proven success leading a large, geographically dispersed business with full P&L accountability across multiple markets.
• Experience operating within small to mid-sized, high-growth companies.
• Strong business and financial acumen across sales, EBITDA, labor, COGS, budgeting, forecasting, and expense management.
• A proven leader of leaders who sets clear expectations and develops leaders.
• Demonstrated success building strong teams and promoting from within.
• A strong operator who can use data to diagnose performance and turn insights into action.
• Hands-on leadership style, willing to roll up sleeves when needed.
• Experience leading through growth and change.
• Strong communication, relationship-building, and influencing skills.

Requirements

• Bachelor’s degree preferred; equivalent relevant leadership experience will be considered.
• Ability to travel approximately 50–70%, including regular overnight travel.
• Ability to work a flexible schedule based on business needs.
• Ability to perform the essential functions of the role with or without reasonable accommodation.

Benefits

• $140,000 - $150,000 a year.

Company Description

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night.

• Expanding footprint of over 350 stores globally.
• Experiential, “sweet-easy” flagship concept.
• Revolutionizing the cookie game by truly "Imagining What’s Possible".