[Hiring] Regional Director Operations @WellNow Urgent Care

Role Description

Regional Director Operations (RDOs) support the operations, growth, and development of their assigned region. They oversee multiple Multi-Site Managers to ensure site goals are achieved including budgeted profit targets. They partner with other Regional Director Operations and their Senior Director of Operations to help their sites achieve their business goals. This position has direct supervision of Multi-Site Managers in assigned regions.

• Directs and leads a team of approximately 5-7 Multi-Site Managers overseeing 10-14 WN sites.
• Responsible for operations of assigned region to ensure they are positioned to meet or exceed company goals.
• Responsible for operations of sites within their region including overall management, operations, coordination, performance results, and evaluation of all functions.
• Utilizes best practices, meeting regulatory standards, and continuous improvement techniques to maximize efficiency.
• Partners with Talent Acquisition Team and Multi-Site Managers to assess, select, and hire members within their assigned region.
• Implements strategies that support best practices in hiring and retention.
• Ensures that Multi-Site Managers plan, organize, and manage operations for their assigned sites including hiring staff, training, onboarding, scheduling, and inventory in accordance with company standards.
• Collaborates with Multi-Site Managers to guarantee workflow in sites, prioritizing and shifting duties as necessary to achieve maximum productivity and efficiency.
• Partners with Senior Director of Operations to evaluate Multi-Site Managers’ performance, resolve performance issues, provide positive feedback, and take appropriate corrective action when needed.
• Collaborates with Multi-Site Manager, Senior Director of Operations, and HR Business Partner on employee relations matters related to the site.
• Partners with Multi-Site Managers to initiate and manage employee practices to empower and reward site teams for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and culture.
• Solicits and responds to patient feedback to improve service and processes that will enhance the patient experience.
• Ongoing monitoring of the P&L report to identify appropriate revenues and expenditures for each site in alignment with budget.
• Responds to escalated patient grievances and other operational issues not resolved by the Multi-Site Managers.
• Provides input to the Senior Director of Operations on initiatives, policies, and practices that support company goals and objectives.
• Maintains a consistent presence in sites within the region to ensure strong team member relations and collaboration with Multi-Site Managers.
• Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas.
• Conducts weekly calls and individual statuses with the Multi-Site Managers in their region.
• Works weekend on-call rotations as needed.
• Committed to the specialty of Urgent Care, focusing on serving communities with quick, convenient, and quality care with continued clinical and patient experience training.
• Demonstrates positive culture, capacity to lead people, build strong teams, and create an exceptional patient experience.
• Other duties as assigned.

Qualifications

• Significant travel required throughout S. IL – 90% of the time.
• 3-5 years’ experience supervising staff or documented performance.
• Ability to work both independently and in a team environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.
• Strong presentation, employee management, and project implementation skills.
• Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.
• Skill in organizing and establishing priorities.
• Must be detail-oriented and well organized.
• Excellent problem-solving skills.
• High-level of proficiency in Microsoft Office Suite with excellent writing, editing, and administrative skills.
• Must have valid driver’s license and auto insurability.
• Ability to work flexible schedule including days, nights, and weekends.

Requirements

• High School or GED required.
• College degree preferred.

Benefits

• Competitive salary starting at $90K.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with a company match for your future financial security.
• Free urgent care visits for you and your immediate family members.
• Opportunities for promotional growth as we continue to expand our presence.
• Monthly bonus based on your performance and productivity.