[Hiring] Regional Director, Developer Services @Associa

Role Description

The Regional Director, Developer Services is a leadership position responsible for overseeing the sales and operational activities for developer services across a designated region. This role requires a strategic, results-oriented individual with a deep understanding of community development, project management, and the Regional Developer Services area. The Regional Director will drive both the sales efforts to acquire new developer clients and manage the operational efficiency of ongoing community developments to ensure smooth transitions, profitability, and high levels of customer satisfaction. This is a remote position based in Florida, with up to 75% travel throughout the market.

Key Responsibilities:

• Sales Leadership:
  • Business Development & Client Acquisition: Lead sales efforts to identify and secure new developer clients for the company's Developer Services, expanding the customer base and driving regional growth.
  • Relationship Building: Cultivate and maintain strong relationships with key stakeholders, including developers, contractors, HOA representatives, and local authorities.
  • Proposal & Contract Negotiation: Oversee the preparation of proposals, presentations, and contracts for new developments, ensuring the company’s value propositions are clearly articulated and tailored to client needs.
  • Sales Targets & Forecasting: Set and monitor sales targets and performance metrics for the regional sales team, driving accountability and achieving revenue goals.
• Operational Oversight:
  • Project Execution: Ensure the seamless execution of development projects, from initial planning through to completion, maintaining a focus on timely delivery, budget management, and quality assurance.
  • Cost Management & Budgeting: Work closely with internal teams and project managers to estimate project costs, establish budgets, and monitor financial performance across all Developer Services projects.
  • Resource Allocation: Ensure optimal allocation of resources (e.g., personnel, materials, contractors) for each project, maximizing efficiency and minimizing delays.
  • Process Improvement: Continuously review and improve operational workflows to enhance project timelines, cost-effectiveness, and overall service delivery.
• Team Management & Leadership:
  • Regional Team Leadership: Manage and mentor a team of sales, project management, and operations professionals, providing leadership, training, and support.
  • Cross-Functional Collaboration: Collaborate with other regional directors, senior leadership, and cross-functional teams (e.g., marketing, finance, legal) to ensure alignment across business objectives and strategies.
  • Performance Monitoring: Set clear expectations for team performance, conducting regular evaluations, and providing constructive feedback to drive continuous improvement.
• Developer & Homeowner Transitions:
  • Smooth Transition Management: Oversee the transition process from developer-controlled communities to homeowner-controlled associations, ensuring the timely handover of operations, documentation, and community management responsibilities.
  • Customer Service Excellence: Ensure that all interactions with homeowners and developers are professional, timely, and solutions-driven, with a focus on providing exceptional service and resolving any issues promptly.
• Market & Industry Awareness:
  • Market Analysis: Stay current on industry trends, competitive landscape, and local/regional market conditions to identify new business opportunities and anticipate potential challenges.
  • Networking: Represent the company at industry events, trade shows, and networking opportunities to build the brand and generate business leads.
  • Strategic Planning: Collaborate with executive leadership to develop long-term strategies for regional growth and competitive advantage in the Developer Services market.
• Compliance & Risk Management:
  • Regulatory Compliance: Ensure that all projects and sales activities adhere to local regulations, industry standards, and company policies.
  • Risk Mitigation: Identify potential risks in the sales process, project execution, and client relationships, and develop strategies to mitigate these risks.

Qualifications

• Education: Bachelor’s degree in business administration, Real Estate, Finance, or a related field (MBA or advanced degree preferred).
• Experience: At least 7-10 years of experience in sales and operations management, preferably within real estate, community development, or developer services.
• Industry Knowledge: Strong understanding of Common Interest Communities (CICs), Large Scale HOA management, Condominium, residential development processes.
• Sales Expertise: Proven track record of successfully managing sales cycles, client acquisition, and revenue growth in a B2B environment.
• Project Management: Experience managing complex projects with multiple stakeholders, timelines, and budgets.
• Leadership & Team Management: Demonstrated ability to lead and motivate teams, ensuring high levels of performance, collaboration, and accountability.
• Technical Proficiency: Advanced knowledge of Microsoft Office Suite (Excel, PowerPoint, Word), CRM software (e.g., Salesforce), and project management tools (e.g., Microsoft Project, Asana).
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively present ideas and negotiate contracts with developers, vendors, and clients.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to develop creative solutions to overcome operational challenges.

Additional Attributes

• Strategic Thinking: Ability to think strategically and plan for long-term growth while managing day-to-day operations effectively.
• Customer-Centric: Focused on providing an exceptional experience for clients, developers, and homeowners, always striving to exceed expectations.
• Adaptability: Ability to adapt to changing market conditions and navigate complex, fast-paced environments.