[Hiring] Principal Operation Analyst @Atlassian

Role Description

The Revenue Operations team is a strategic partner to Atlassian’s customer-facing organizations, helping turn business priorities into clear operating plans, scalable processes, and reliable insights. The team works across strategy, operations, systems, and analytics to improve how post-sales teams plan, execute, and measure performance at scale.

You will join a team that supports the operational foundations of Atlassian’s post-sales business. This role is centered on providing operational support to the Customer Success organization and cross-functional Strategy & Analytics teams, helping leaders coordinate priorities, define reporting needs, and run effective business rhythms.

Responsibilities

• Partner with senior leaders in the Customer Success organization to shape operational priorities, support annual planning, and improve execution against strategic initiatives.
• Coordinate cross-functional programs and business rhythms across Customer Success, Strategy, Analytics, Systems, and adjacent operations teams.
• Define and manage reporting cadences, planning calendars, and roadmap visibility for recurring leadership reviews, planning cycles, and strategic deliverables.
• Translate business questions into clear analytical requirements, including problem statements, success criteria, scope, and data needs for analytics and technical partners.
• Architect operational data requirements and help establish scalable reporting frameworks, dashboards, and source-of-truth processes across post-sales workflows.
• Partner with analytics, systems, and tooling teams to improve data quality, reporting consistency, and usability across platforms such as Salesforce, Gainsight, and Tableau.
• Drive structured tracking, stakeholder alignment, and accountability for cross-functional initiatives without adding unnecessary process overhead.
• Build concise, leadership-ready materials that clarify progress, risks, tradeoffs, and recommendations for decision-making.
• Identify opportunities to simplify work through automation and AI-enabled workflows that improve speed, consistency, and scale.

Qualifications

• 8+ years of experience in operations, strategy, analytics, business planning, or a related role in a SaaS or high-growth technology environment.
• Experience supporting post-sales, Customer Success, Sales, or other customer-facing functions and working across multiple stakeholder groups.
• Demonstrated ability to partner with senior stakeholders, coordinate cross-functional work, and drive progress through influence rather than direct authority.
• Strong operational judgment and experience managing business rhythms, planning processes, or strategic initiatives.
• Strong data fluency and experience with analytical models, including advanced proficiency in Excel or Google Sheets and experience working with reporting or visualization tools.
• Working knowledge of SQL and experience translating business needs into analytical requirements for data partners.
• Excellent written and verbal communication skills, with the ability to create clear, concise materials for leadership audiences.

Requirements

• Experience supporting Customer Success, partner, or broader post-sales operating models.
• Familiarity with core post-sales metrics such as adoption, customer health, retention, and capacity planning.
• Experience with Salesforce, Gainsight, Tableau, or similar post-sales systems and reporting tools.
• Experience designing reporting cadences, operating frameworks, or roadmap processes for cross-functional teams.
• Comfort using AI tools or automation to streamline analysis, reporting, and content creation.

Benefits

• Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community.
• Health and wellbeing resources.
• Paid volunteer days.
• Additional benefits available; visit go.atlassian.com/perksandbenefits for more information.