[Hiring] PLA Associate Manager @Cushman & Wakefield

Role Description

Responsible for performing and coordinating day-to-day portfolio administration activities for a designated functional or geographic area within the Portfolio Administration Service Line. The role serves as a subject matter resource by maintaining and enhancing operational processes, updating policies and procedures, developing training materials, and delivering training to ensure compliance, consistency, and operational excellence. The associate manager is also responsible for overseeing the day-to-day activities at the client level and being the first point of escalation for any questions or concerns that arise from the client or senior leadership.

• Oversee operations on a day-to-day basis ensuring work is completed and deadlines are met.
• Coordinate with other departmental leaders with the goal of maximizing technology resources and improving processes.
• Provide coaching and training to team.
• Provide new team integration and recruiting support including the interviewing and onboarding process.
• Develop training and ensure all training and continuing education needs are met for each associate.
• Create and maintain trust and strong relationships with team members, leadership, and client.
• Ensure account needs are met while following the scope outlined in the client service agreements.
• Ensure a high level of service for internal and external clients.
• Recommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performed.
• Outline or oversee the continuous updates to the process playbooks.
• Provide timely and accurate reporting to senior leadership and client.
• Handle or oversee monthly rent and other critical reporting for client and senior leadership.
• Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus.
• Execute special projects assigned by senior leadership.
• Collaborate with other divisions and Client entities including Transaction Management, Facilities Management, Projects, legal, etc. as needed.
• Support and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintained.
• Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines.
• Stay up to date on the latest industry standards and trends.

Benefits

• Health, vision, and dental insurance.
• Flexible spending accounts.
• Health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time away from work.
• Competitive pay based on various eligibility factors.

Company Description

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.