[Hiring] Partner Operations Manager @Ascertain

Role Description

We're seeking a fully remote Partner Operations Manager to lead, develop, and support a team of Partner Operations professionals. This role is focused on building a high-performing team of Partner Operations Associates.

• Oversee approximately 10–12 Partner Operations Associates and Senior Associates.
• Provide coaching, feedback, performance management, and career development.
• Work closely with Partner Operations Leads to ensure teams have the staffing, training, and support they need.
• Partner closely with the Head of Partner Operations on hiring, workforce planning, and organizational development.
• Remain deeply engaged in the day-to-day success of your team.

What You'll Do

• Recruit, manage, coach, and develop a team of approximately 10–12 Partner Operations Associates (also known as Prior Authorization Assistants) and Senior Associates.
• Conduct one-on-ones, performance reviews, and career development conversations.
• Support hiring through interviewing, candidate evaluation, and onboarding.
• Collaborate with Lead Partner Operations Associates to improve quality, productivity, and customer satisfaction.
• Maintain a limited personal caseload (~25% of your time) to stay current on the work and payer changes.
• Monitor team performance metrics and identify coaching opportunities.
• Manage scheduling, PTO, attendance, and day-to-day employee support.
• Address employee performance concerns and implement development plans.
• Ensure consistent execution of operational standards across your team.
• Support organizational change management and adoption of new technology.
• Escalate staffing or operational risks to the Head of Partner Operations.

Qualifications

• 5+ years of healthcare operations experience.
• 2+ years leading or supervising operational teams.
• Experience coaching employees through performance management and professional development.
• Experience interviewing and onboarding employees.
• Strong understanding of healthcare payer operations.
• Experience with athenahealth and/or NextGen preferred.

What You'll Bring to the Table

• People-First Leadership: You develop your team, hold them accountable, and create an environment where they do their best work.
• Accountable: You own your team's numbers and quality, and you do not pass the buck when something slips.
• Coaching-Minded: You explain the why behind a process and help people improve without taking over.
• Detail-Oriented: You keep quality high across a team, not just in your own work.
• Collaborative: You communicate clearly with your team, your manager, providers, and cross-functional stakeholders.
• Adaptable: You move easily between manual workflows and AI-powered tools as processes evolve.

Why Ascertain?

Your work will directly impact healthcare organizations and improve patient care. Join Ascertain in transforming healthcare with AI!