[Hiring] Order Fulfillment Specialist @OpenLoop Health

Role Description

OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. The Pharmacy Operations & Supply Chain team owns the journey from the moment a provider writes a prescription to the moment medication reaches the patient's door.

As Order Fulfillment Specialist , you are the single owner of that end-to-end flow. You'll take a process that currently runs on manual intervention and turn it into a scalable, instrumented system — resolving today's queue while partnering with Product to build the tooling that eliminates the manual work entirely. This role has broad latitude to define how fulfillment operations work at OpenLoop.

• Own end-to-end accountability for order flow: order placed → received by pharmacy → shipped → delivered to patient.
• Own and drive down the order exception queue; diagnose root cause across licensing, provider-state coverage, system/API, and address-validation failure modes rather than clearing symptoms.
• Replace today's manual order-reconciliation process (daily spreadsheet exchanges and manual note capture) with standardized, documented, scalable workflows.
• Define and own process for carrier delivery exceptions — delays, returns to sender, and cold-chain temperature excursions requiring replacement — so patients receive medication on time.
• Partner with Product and Engineering to specify, prioritize, and validate tooling that automates order triage, status visibility, and exception handling.
• Drive cross-functional resolution with Licensing & Credentialing, Product/Engineering, and pharmacy partners; establish the recurring cadences and handoffs that prevent recurrence.
• Build the metrics, runbooks, and reporting that make fulfillment quality visible and hold the process accountable as volume scales.
• Other duties as assigned.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in fulfillment, logistics, or operations, with demonstrated ownership of end-to-end process design — not just execution within an existing process.
• Track record of diagnosing where work gets stuck and building the process or tooling that unsticks it at scale.
• Experience partnering with Product/Engineering to translate operational problems into tooling requirements.
• Strong cross-functional influence; able to drive urgency and accountability across teams you don't own.
• High attention to detail with comfort working in order management, tracking, and ticketing systems.

Preferred Qualifications

• Healthcare, pharmacy, or other regulated-operations experience.
• Cold-chain, perishable, or time-sensitive shipping experience.
• E-commerce, 3PL, or last-mile delivery operations background.
• Experience with process automation or workflow tooling implementations.

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Company Description

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.