[Hiring] Operations Support Specialist @MedWatch

Role Description

The Operations Support Specialist role is primarily responsible for administrative duties including:

• Group configuration
• Special projects
• Operations related support functions

Qualifications

• High School Diploma required; some college or higher education preferred
• Minimum of 1 year of experience in a customer service role

Requirements

• Proficient in Microsoft Office applications: Word, Excel, Outlook, and Teams
• Ability to learn and utilize internal applications
• Strong interpersonal communication skills
• Awareness of internal and external customer needs
• Knowledge of insurance, self-funded, and stop loss industry
• Self-motivated, with the ability to see projects through to execution
• Strong troubleshooting and problem-solving skills
• Bilingual; English and Spanish is a plus
• Good organizational skills and time management
• Excellent verbal and written communication skills
• Ability to handle difficult situations tactfully and diplomatically
• Effective problem-solving and decision-making skills
• Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint)

Benefits

• The pay rate for this position is $17.50 - $20.00 hourly

Duties and Responsibilities

• Maintain an understanding of MedWatch products and services, and objectives
• Resource for team setting up New Groups
• Review New Group setups in MedWatch system with efficiency and accuracy
• Understand and facilitate group renewals
• Assist in preparation and distribution of fee schedules
• Audit monthly renewals for accuracy and timely distribution
• Communicate with clients and internal staff via telephonic and email communications
• Resource for accounting assisting in resolving outstanding invoice issues
• Work in a team environment to knowledge share and follow standard processes
• Maintain an understanding of standard MedWatch reporting
• Provide additional administrative support to the organization for various tasks and projects
• Provide support to other areas of the Company as requested or assigned
• The incumbent may be responsible for duties or responsibilities that are not listed in this job description
• Duties and responsibilities may change at any time with or without notice

Work Environment / Physical Demands

This position is in a typical office/home office environment which requires:

• Prolonged sitting in front of a computer
• Hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment

We are an Equal Opportunity Employer including disability/veterans