[Hiring] Utilities Coordinator @Exodigo

Role Description

We’re looking for a Utility Coordinator to support the execution and tracking of 811 design ticket requests and project permitting. This operations-focused role plays a critical part in preparing projects for successful field operations and final map production. You’ll work closely with Utility Coordinators, Project Managers, and Mapping teams to ensure utility records are requested, permits are secured, and projects are prepared accurately and on time. This role is ideal for someone detail-oriented, process-driven, and interested in infrastructure, utilities, or operations.

• Submit 811 design ticket requests to state and local One Call Centers
• Coordinate with the Authority Having Jurisdiction (AHJ), municipalities, utility owners, and other external stakeholders to determine project-specific permitting requirements
• Obtain permits and approvals from municipalities, utility owners, or other stakeholders
• Review permit requirements during project scoping and provide cost and timeline estimates for inclusion in client proposals
• Manage permit submissions and payment workflows following client or internal Notice to Proceed (NTP)
• Verify ticket details and ensure required information is accurate and complete
• Track ticket confirmations, response deadlines, and statuses in Monday.com
• Contact utility owners to request available records (maps, PDFs, shapefiles, etc.)
• Follow up on outstanding requests and escalate issues when utilities are unresponsive
• Review incoming utility records for basic completeness and usability
• Upload records to SharePoint following Exodigo standards
• Update internal teams on ticket status and support weekly reporting
• Follow jurisdiction-specific requirements and internal SOPs

Qualifications

• 2–4 years of relevant experience in utility coordination, permitting, or project operations
• Strong attention to detail and ability to follow structured workflows
• Clear written and verbal communication skills
• Comfortable working with task-tracking and document management tools
• Ability to manage multiple requests and deadlines
• Interest in utilities, infrastructure, operations, or geospatial work

Requirements

• Exposure to 811 design ticket workflows (internship, coursework, or prior role)
• Familiarity with Monday.com, SharePoint, or similar platforms

Benefits

• Salary range: $60,000 - $80,000
• Location: Remote - East Coast Preferred