[Hiring] Operations Coordinator @Fast Lane Consulting and Education Services, Inc.

Role Description

The Operations Coordinator provides course-coordination services for designated public and private training engagements across assigned product lines. This role coordinates:

• Courseware, labs, and training materials
• Virtual meeting invitations
• Student and instructor communications
• Approved instructor travel arrangements

This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities across a variety of products and services. Coordinating with the Operations Delivery Manager, the Operations Coordinator will work closely with:

• Sales
• Product Line Management
• Alliances
• Finance
• Other internal teams

This is a remote position, but the candidate will work 8am to 5pm eastern time zone to align with business hours.

Qualifications

• Strategic planning
• Risk analysis
• Budget Management
• Staff Management
• Decision making skills
• Problem solving skills
• Strong attention to detail
• Communication Skills
• Organization skills
• Time Management
• Adaptability

Requirements

• Bachelor's degree
• 3+ years of professional experience
• Experience in B2B technology, IT services, IT training, SaaS, or professional services

Performance Objectives

• Improving CSAT
• Growing our Subject Matter Expert (SME) Bench
• Increasing Gross Margin
• Increasing Team Efficiency with Process Improvement/Automation

Responsibilities

• Process student enrollments for public classes to include:
  • Internal
  • Web Bookings
  • Special programs
• Assist Ops Managers with Logistics Management on private classes
• Pre-Class:
  • Courseware/lab ordering and distribution
  • Distribution of class joining instructions
  • Input student rosters into EMAN for private classes
  • Distribution of Instructor Information (II) emails
  • Creation and platform support of ILO/Web-Ex/Microsoft Teams delivered events
  • Creation of MTMs
• During Class:
  • Student Q&A and support
  • Track attendance
• Post Class:
  • Input MTM results into EMAN/SP
  • Exam voucher ordering and distribution
  • Thank you/Missing Eval emails
• Answer incoming calls/web inquiries about Fast Lane and our offerings
• Student support for public classes for their specific product lines
• Manage all vendor platforms in support of operational tasks and administration
• Plan and schedule cost effective external training venues, travel and logistics
• Support finance with revenue and expense coding in the CRM
• Follow, maintain and develop processes that proactively manage service level requirements to all customers and vendors
• Provide reporting to vendors and customers as required
• Support inter-departmental initiatives such as the implementation of new courses and programs including, but not limited to, budgeting and purchasing of equipment, establishing timelines and certification requirements
• Responsibilities are not limited to the above duties

Reporting Structure

The Operations Coordinator reports to the Operations Delivery Manager.