[Hiring] Operations Specialist I @Cross Country Healthcare

Role Description

The Operation Specialist I is responsible for coordinating and managing all services requested by the school, placing the highest caliber of Education Professionals to our clients. These services include working as a liaison between schools and Cross Country Education field employees, fulfilling day-to-day requests as well as long-term services. May handle special assignments, in person and virtual orientations with employees and schools. Works with minimal supervision.

Essential Functions

• Offer assignments at client facilities to qualified field staff
• Provide first level support to both field staff and clients
• Manage open orders and fill open shifts with qualified field staff
• Answer phones, text, and email correspondence between schools and Cross Country Education field staff and prioritize tasks as needed
• Foster and maintain excellent relationships between clients, field staff, and corporate team
• Data entry (orders, employee files, etc.)
• Contributes to quality control checks
• Other relevant duties as assigned by management

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

Qualifications

• 1 year of data entry
• 1 year of office experience
• 2+ years of customer service experience
• Strong Computer/Technological skills using Microsoft Office programs (i.e. Excel, Word, and PowerPoint)
• Strong problem solving and analytical skills
• Ability to communicate effectively
• Strong time management and organizational skills

• Preferred Qualifications:
• 2+ years office experience, or similar
• 3+ years of customer service experience
• Experience using Google Drive (i.e. Google Docs, Google Sheets, Google Forms)

Education:

• High School or equivalent required
• Some college preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job

Benefits

• Competitive compensation
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Voluntary Insurance
• 401(k) plan
• Tuition Assistance
• Pet Insurance
• Variety of Wellness options through Burnalong, including a robust online platform of classes and programs as well as local gym access

Company Description

Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability.