[Hiring] Operations Specialist @Darkroom

Role Description

As we take on enterprise accounts and hire into service teams at pace, the systems that hold client delivery together are being rebuilt ad hoc by team leads in Google Sheets, outside Notion, and outside anyone's line of sight but the account lead's. We need to centralize workflow development and ensure teams are trained and supported in existing systems.

This Operations Specialist will operate across client operations:

• Onboarding and offboarding
• Workflow refinement, maintenance, training, and client tailoring
• Compliance and usage across service teams

Qualifications

• Experience in a client-facing operations, account management, or project management role, ideally at an agency or with DTC/e-commerce brands.
• Applied experience using AI tools to improve operational speed and output quality.
• Professional-level competency in Notion: databases, relations, rollups, views, permissions, and the judgment to know when a structure is wrong.
• Hands-on experience building automations end to end (Zapier, Make, n8n, or similar), including API-based integrations across SaaS tools.
• Strong communication in English, written and verbal: SOPs, training material, and async updates people actually follow, plus the confidence to present to executive stakeholders.

Requirements

• Ownership instinct: Takes a problem end to end without waiting to be assigned it, and treats what they build as theirs to maintain rather than hand off.
• Resourceful and autonomous; prefers ownership to supervision.
• Growth mentality: Wants the role to outgrow its current shape, seeks feedback directly, and takes on scope slightly before being ready for it.
• Exceptionally organized, with the attention to detail to catch what others miss before it reaches a client.
• Energized by new tools and technology; picks up unfamiliar platforms fast and enjoys building systems in them rather than waiting to be trained on them.
• Comfortable holding peers to a standard without escalating every time.

Benefits

• Unlimited PTO + Local holidays (Relevant to your hub): Rebooting is part of the work. Take the time you need to stay sharp.
• Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include Brazil and Spain.
• Parental Leave: Flexible parental leave to support new parents during this important transition.
• Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.