[Hiring] Operations Service Coordinator @FORM

Role Description

Join us as an Operations Service Coordinator in a diverse, successful, international tech unicorn and work with the world’s most loved consumer brands.

• Own overall relationship with clients in scope, which includes ensuring retention, increasing adoption as well as guaranteeing satisfaction and success with our solutions.
• Conduct frequent (weekly, monthly, quarterly) reviews with customers to refresh platform knowledge, identify problem areas and increase engagement.
• Advocate customer needs and issues cross-departmentally.
• Identify potential risks and upsell opportunities thanks to reliable datamining and communicate to the relevant internal stakeholders.
• Ensure comprehensive end user support on own projects.
• Continuously and independently monitor KPIs and undertake any necessary adjustments; immediately escalate any issue to the Head of Delivery or anyone appointed.

Qualifications

• Previous working experience in a customer facing role (e.g. Account Manager, Customer Success Manager).
• Advanced Excel knowledge.
• Adequate analytical and problem solving skills.
• Customer oriented mindset and can-do attitude.
• Great communication and presentation skills.
• Fluent English & Hungarian.

Requirements

• Hebrew/Russian/French/German/Spanish knowledge is an advantage.

Benefits

• Working on state-of-the-art technology with an international team.
• Wide range of benefits: healthcare, home office allowance.
• Remote working model.
• Career path internally.
• Learning & development opportunities.